Summary
Experienced professional with a proven track record in delivering exceptional customer service and administrative excellence. Skilled in providing comprehensive clerical support and adept at handling public interactions with finesse. Demonstrates proficiency in calendar management, scheduling, data entry, and database administration, ensuring efficient and organized operations.
Overview
19
19
years of professional experience
Work History
Front Desk Coordinator
Mac Properties
08.2019 - 05.2024
- Enthusiastically welcomed residents and guest, provided professional and courteous service
- Maintained a high standard for the building curb appeal by conducting routine inspections of all community amenities and common area.
- Reported any building hazard, risks, or submitting any request for maintenance / housekeeping issues.
- Handled package deliveries by accepting and logging packages for residents.
- Ensured security protocol is adhered to regarding granting building access, issuing keys, announcing visitors and maintaining resident confidentiality.
Assistant Store Manager
Forman Mills
06.2017 - 07.2019
- Managed the scheduling for store shifts so that there was proper staffing at all time
- Communicated clear expectations and goals to each team member
- Cleaned and organized the store, including the checkout desk and displays
- Stocked and replenished merchandise according to store merchandising layouts
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
Part Time Key Holder
New York & Company Inc
05.2016 - 06.2017
- Managed employee scheduling, inventory replenishment and other daily functions
- Promoted product and service offerings, as well as specials and new releases
- Supervised associates throughout each assigned shift and managed any arising challenges
- Built relationships with customers to increase likelihood of repeat business
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Accomplished consistent sales targets for each shift
Department Manager
Forman Mills
06.2013 - 05.2015
- Worked with the management team to implement the proper division of responsibilities
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Ensured that all employees within the Ladies department presented a positive, exemplary image to customers
Assistant Store Manager
Ashley Stewart
11.2005 - 08.2010
- Managed the scheduling for store shifts so that there was proper staffing at all times
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
Education
GED -
06-2001
Skills
- ASM
- Key Holder
- Retail Management
- Team Lead
- Keyholder
- Scheduling appointments
- Customer Service Management
- Visitor Monitoring
- Security Procedures
- Guest Services
- General Housekeeping
- Problem-solving skills
Timeline
Front Desk Coordinator - Mac Properties
08.2019 - 05.2024
Assistant Store Manager - Forman Mills
06.2017 - 07.2019
Part Time Key Holder - New York & Company Inc
05.2016 - 06.2017
Department Manager - Forman Mills
06.2013 - 05.2015
Assistant Store Manager - Ashley Stewart
11.2005 - 08.2010
Kennedy King College - GED,
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