Nikita Cloyd

• Answer, screen, and direct telephone calls within and outside the organization from senior level officials, management, stakeholders, line staff and the general public.
• Manage and maintain the Director and Deputy Director's appointment calendar and kept them abreast of upcoming meetings, activities, commitments, and assignments.
• Manage and assist with employee management relations issues to ensure continuous and cooperative relations between management and employees.
• For the last six years performs analysis, conducts waste, fraud and abuse evaluations, and advises management on programs and the effectiveness of operations, in lieu of, measuring managements efficiency and progress.
• Because of substantial nature of programs, activities, agency mission, policies, objectives, management principles/processes I meet with leadership, management officials, customers and vendors to address and plan requirements regarding available space, modifications, and facility requirements for available resources and services.
• Manage and coordinate the overall business operations of the DM division and streamline by using analytical and evaluative methods for assessing program development by executing and improving organizational effectiveness and efficiency.
• Apply and utilize analytical processes, evaluative methods and qualitative and quantitative techniques to conduct studies of organizational structures, management practices, and operating procedures for major programs throughout the Office of Operations (OO).
• Coordinate and procure the acquisition of resources, services, supplies, and equipment which are needed for the effective operation of the OO group.
• Establish and test emergency procedures, maintain continuity of operations (COOP) and safety plans within the agency's guideline assure procedures follow requirements.
• Assist the OO in developing, implementing, and managing short/long term requests and monitors accuracy and timely submission of proposed procurement packages. Design and perform studies while revising existing policies and procedures to ensure the effectiveness of implementation is executed to various programs of organization.
• Prepare and/or coordinates briefings, special reports, and responses to data requests for use by higher headquarters.
• Develops mastery of the enterprise tools used to define, collect, analyze and report the data used to assess mission performance; Tools include relational databases, spreadsheets, multi-dimensional models, presentation software, web tools ad hoc queries, reports and descriptive statistics.
• In accordance with the Prompt Payment Act, ensure pay estimate meet requirements.
• Provide support to sponsoring programs by evaluating, negotiating, and executing the management phases of grant and cooperative agreement submissions.
• Provide advice, guidance and assistance to various parties in the development of criteria for evaluation of the grants.
• Serve as the primary liaison for my program area to help support Continuity of Operations (COOP) emergency plans, business continuity planning, training exercises, and logistics.
• Analyze and implement methods, techniques, and administrative and technical procedures necessary to increase work processes, workflow, and management changes.
• Develop, analyze and implement management's short/long term objectives to ensure office operations are conducted efficiently and effectively in order to meet the agency's mission, goals and values.
• Serve as the division's liaison for tracking, resolving, recommending, and handling the resolution of administrative, programmatic, and operational issues and concerns.
• Prepare and maintain Independent Government Cost Estimates (IGCEs), Decision Documents, sole source justification and approvals and all requirement documentation.
• Participate in the negotiation of the budget, awarding, and terms and conditions for grant awards.
• Counsels, advise, and provide guidance to leadership and program managers on implementation, methods and procedures, management surveys, management reports, and control techniques.
• Conduct quantitative and qualitative analyses on complex administrative and technical programs and work processes and make recommendations for improvement in the effectiveness and efficiency of work operations.
• Provide technical advice on the planning, development, and implementation of security procedures and protective methods for the Office of Operations (OO).
• Train team members in methods and techniques of team building and working in team environments to accomplish tasks or projects and provide detail administrative or technical training for the accomplishment of individual and team tasks.
• Establish, update, and maintain office records and files ensure effective and efficient operation of the office.
• Work with the Facilities Management Division team members.
• Initiate work orders requests for the building.
• Create parking permits or authorizations for gym memberships for employees and visitors.
• Responsible for strategic, technical and business operations analysis and assessment of projects.
• Involved in the development of project plans and budget data.
• Perform data gathering, data evaluation and establish reporting methodology.
• Applies knowledge of budgetary, financial, and administrative operations of the Department and the Federal budget process, and all associated policies, directives, procedures and regulations, to develop and provide authoritative advice and interpretation of legislation and policies.
• Coordinates new or modified administrative/program policies, regulations, or objectives to achieve effective operations in the Agency.
• Assist in the development, preparation and delivery of written reports, presentations and correspondences to top senior level officials, management and employees within USDA.
• Utilize various information systems and computer applications to input, extract and analyze data and define corrective actions.
• Conduct quality assurance reviews on various work procedures and techniques to address and ensure unique work conditions and practices are properly implemented.
• Provide technical assistance to senior leadership and managers to assist in developing justifications for requesting the use of awards, recruitment bonuses, or retention allowances.
• Utilize an automated system to track purchases and expenditures; as well, as provide expenditure information regularly for budget and control purposes.
• Review and prepare financial reports, statements, and justifications to ensure data is consistent, accurate align with the Agency's financial system.
• Coordinate and schedule meetings, conferences and interviews, and notify all participants of logistical information.
• Create, prepare, and review non-routine memorandums and correspondences and route them to the appropriate agency official for signature.
• Monitor the status of office projects to identify missed project deadlines and/or to project resource availability.
• Serve as a liaison to personnel concerning administrative matters and functions on critical, sensitive or confidential matters.
• Serve as a timekeeping within my branch and ensure timecards are processed in a timely manner. Input leave requests, compensatory and overtime entries, and other actions into the system.
• Managed ongoing personnel actions: provided expert advice to assist leadership in meeting workforce planning goals and civilian personnel with personnel related actions.
• Provided customer service to leadership, management and employees on a wide range of HR issues, such as, time and attendance, pay and leave, and performance management.
• Utilized the Learning Management System (LMS) and tracked mandatory training compliance for staff members within the agency.

Managed employee onboarding and maintained comprehensive new hire documentation.

• Managed recruitment processes and facilitated onboarding for new employees.
• Developed training programs to enhance employee skills and knowledge.
• Maintained confidential personnel files in accordance with applicable laws and regulations.
• Provided essential support to address individual HR needs of employees.
• Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
• Created training materials for new hires and provided orientation sessions.
• Partnered with senior HR team to communicate company standards and policies.
• Performed audits of payroll records to ensure accuracy of employee information.
• Established and generated various reports to verify HR compliance.
• Maintained human resources records by processing applications and resumes.
• Developed and documented HR procedures to refine processes and drive compliance with policies.
• Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
• Conducted background checks and orientation, coordinating new employee onboarding process.
• Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
• Established and maintained trusted relationships around organization to optimize business and employee experience.
• Coordinated training sessions to enhance compliance knowledge among staff members.
• Developed job analyses and prepared vacancy announcements for candidate evaluation.
• Processed personnel actions while managing workflows and resolving arising issues.
• Utilized automated HR systems for data analysis and report generation.
• Collaborated with management to create crediting plans identifying essential skills for staffing actions.
• Delivered training on family-friendly initiatives to employees and supervisors.
• Addressed employee inquiries and resolved conflicts in a timely manner.
• Reviewed job descriptions, identified necessary changes and updated accordingly.
• Developed incentives to drive employee retention and improve work culture.
• Organized recruitment events such as career fairs and open houses.
• Developed compensation plans including salary surveys, job evaluations, bonus plans.
• Coordinated training and development programs to enhance employee skills and support career growth.
• Managed recruitment processes, including job postings, candidate screening, and interviews, ensuring timely and efficient hiring.
• Assisted with budget preparation for HR-related expenses, including training, benefits, and employee programs.
• Administered employee benefits programs, including health insurance and retirement plans, ensuring compliance with federal and state regulations.
• Supported workforce planning and staffing strategies to align with organizational goals and objectives.
• Scheduled or conducted new employee orientations.
• Hired employees and processed hiring-related paperwork.
• Interviewed job applicants to obtain information on work history, education or job skills.
• Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
• Developed or implemented recruiting strategies to meet current or anticipated staffing needs.