Summary
Overview
Work History
Education
Skills
Timeline
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Nikita Conliffe

Forest Hills

Summary

Versatile and detail-oriented professional with a strong background in retail operations, cash handling, and customer service, complemented by leadership experience in food production and creative industries. Demonstrated success in managing high-volume transactions with precision, supervising frontline teams, and delivering exceptional customer experiences in fast-paced environments. As a Register Complex Supervisor and a former Head Chocolatier, I bring a unique blend of operational efficiency, team coordination, and creative problem-solving. Skilled in financial accuracy, loss prevention, staff training, and maintaining customer satisfaction, I thrive under pressure and take pride in delivering consistent, quality results. Known for a "no job is too big or small" mindset, I’m self-motivated, adaptable, and excited to bring my diverse experience and strong work ethic to your company.

Overview

20
20
years of professional experience

Work History

Cash Lead / Register Complex Supervisor

Century21 Stores
09.2023 - Current
  • Streamlined checkout processes, reducing customer wait times by approximately 25%, which contributed to higher guest satisfaction scores and improved flow during peak hours.
  • Coordinated training for new cashiers, creating a team-oriented environment that increased cashier efficiency and confidence, reducing transaction errors by 15%.
  • Maintained precise financial records and conducted daily cash reconciliations with 99.9% accuracy, ensuring full compliance with company policies and minimizing end-of-day discrepancies.
  • Provided exceptional customer service, consistently resolving customer concerns on the first interaction and contributing to a 20% increase in positive feedback on post-visit surveys.
  • Supervised a team of up to 15 cashiers, ensuring accurate and efficient checkout operations, directly supporting a 10% increase in daily transactions processed during high-traffic periods.
  • Motivated team to exceed rewards program targets, achieving 80–100 sign-ups per day compared to the store goal of 60 by educating customers on membership perks and building team morale.
  • Partnered with management on staffing and scheduling, improving register coverage and decreasing customer wait times during peak hours, resulting in smoother store operations.
  • Supported store promotions by actively communicating deals and offers, contributing to a 15% increase in promotional sales revenue during campaign periods.
  • Reinforced loss prevention policies and coaching, contributing to a 30% year-over-year decrease in store shrinkage by increasing team awareness and accountability.

Cashier / Sales Associate

Century 21 Stores
03.2023 - 09.2023
  • Delivered efficient, friendly service to customers during checkout and on the sales floor
  • Maintained high accuracy in handling cash, credit, and return transactions
  • Promoted company values by ensuring guests received quality service
  • Collaborated with team members and management to maintain a clean and organized retail space
  • Observed loss prevention practices and followed company procedures
  • Built relationships with customers to encourage repeat business.
  • Excelled in delivering outstanding customer experiences, consistently de-escalating tense situations with empathy and professionalism, and resolving issues promptly—leading to a noticeable reduction in customer complaints and repeat visits for the same concerns.

Head Chocolatier / Lab Supervisor

St.Vincent Chocolate Company
05.2016 - 11.2018
  • Led a production team of 6–7 employees, consistently meeting weekly output goals for both the local market and a UK-based sister company by fostering a supportive, high-performing environment.
  • Assumed dual responsibilities as Head Chocolatier and acting Production Manager after the manager’s departure, overseeing daily operations, team performance, and strategic planning without compromising quality.
  • Collaborated closely with the company chairman, holding weekly meetings to present new product innovations and conduct taste-testing sessions, directly contributing to the successful launch of five new chocolate offerings.
  • Acted as a public representative for the company, giving interviews on local news outlets and radio stations, and participating in exhibitions to educate the public about the company’s products, process, and mission.
  • Played a strategic role in company decisions, including packaging design, marketing campaigns, promotional planning, and creative direction, ensuring alignment with both brand identity and customer demand.
  • Created and refined artisanal chocolate formulas, using research and experimentation to ensure consistent quality and exceptional flavor, leading to a 20% increase in customer satisfaction and product reorders.
  • Monitored inventory and raw material levels, placing proactive orders and preventing production delays—achieving uninterrupted operations with 100% fulfillment of scheduled quotas.
  • Produced detailed monthly reports on sales, production metrics, and team performance, helping inform executive decisions and supporting a 15% year-over-year boost in efficiency.
  • Participated in marketing and promotional events, including tasting demonstrations and pop-ups, which enhanced brand visibility and increased local engagement by 30%.
  • Maintained a highly sanitary factory environment, meeting or exceeding all food safety standards with zero health violations during tenure.
  • Trained and mentored staff, instilling best practices and driving continuous improvement—reducing production errors and maintaining team morale through clear communication and recognition.

Digital Artist - Self Employed/ Freelancer

XinzEditZ
07.2010 - 01.2018
  • Created custom digital avatars and profile illustrations for online gaming platforms including IMVU and Second Life, using digital painting tools and software such as Adobe Photoshop.
  • Received consistent positive feedback from clients for delivering exceptional digital artwork within tight deadlines.
  • Collaborated directly with clients to gather design specifications, translating creative briefs into personalized, high-quality digital assets that met exact stylistic and functional expectations.
  • Managed multiple commissions simultaneously, ensuring consistent delivery within agreed timelines and maintaining a 100% on-time completion rate through efficient project scheduling and client communication.

Assistant Event Coordinator

Blue Pumpkin Productions
07.2008 - 01.2009
  • Managed end-to-end coordination of event vendors, including florists, photographers, videographers, musicians, and officiants, serving as the primary liaison to ensure seamless communication, service delivery, and adherence to event timelines.
  • Oversaw the logistical execution of rehearsals, ceremonies, and receptions, ensuring all participants were briefed and prepared, and that event components were executed in alignment with detailed run-of-show documentation.
  • Streamlined event operations by developing and distributing comprehensive itineraries for clients and vendors, proactively resolving scheduling conflicts to maintain event flow and minimize disruptions.
  • Supported creative planning and procurement processes, collaborating with clients to align event design with their vision, and overseeing the timely selection, ordering, and delivery of décor and materials to avoid last-minute issues.
  • Utilized strong project management and problem-solving skills to anticipate potential risks, implement contingency plans, and deliver high-quality, on-brand events within client expectations.

Customer Service Representative Agent

Caribbean Star/Sun Airlines
07.2005 - 11.2005
  • Assisted clients with flight bookings, using reservation systems to match travel preferences, schedules, and budgets with the most suitable and cost-effective flight options.
  • Resolved travel-related issues such as cancellations, delays, and itinerary changes by coordinating with airline personnel to deliver timely and satisfactory solutions.
  • Provided a high level of customer service, ensuring clear communication, personalized recommendations, and a positive booking experience for each client.
  • Prepared and submitted daily sales reports, tracking bookings, cancellations, and performance metrics to support management in analyzing sales trends and operational effectiveness.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

St.Joseph's Convent Marriaqua
06.2004

Psychology, Programming & Business

St.Vincent and the Grenadines Community College
07.2005

Certification of Complettion - Chocolate Making And Cocoa Research

University of The West Indies
Trinidad
02-2016

Skills

  • Customer Service Excellence
  • Cash Handling
  • POS Systems & Transaction Accuracy
  • Team Leadership
  • Loss Prevention Awareness
  • Scheduling
  • Complaint resolution
  • Delegation techniques
  • Teamwork and collaboration
  • Time management
  • Attention to detail

Timeline

Cash Lead / Register Complex Supervisor

Century21 Stores
09.2023 - Current

Cashier / Sales Associate

Century 21 Stores
03.2023 - 09.2023

Head Chocolatier / Lab Supervisor

St.Vincent Chocolate Company
05.2016 - 11.2018

Digital Artist - Self Employed/ Freelancer

XinzEditZ
07.2010 - 01.2018

Assistant Event Coordinator

Blue Pumpkin Productions
07.2008 - 01.2009

Customer Service Representative Agent

Caribbean Star/Sun Airlines
07.2005 - 11.2005

Psychology, Programming & Business

St.Vincent and the Grenadines Community College

High School Diploma -

St.Joseph's Convent Marriaqua

Certification of Complettion - Chocolate Making And Cocoa Research

University of The West Indies

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Nikita Conliffe