Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Nikita Conway

Nikita Conway

Baraboo,WI

Summary


Knowledgeable applicant with thorough understanding of patient care coordination and support. Successfully facilitated comprehensive care plans, ensuring seamless communication between healthcare providers and patients. Demonstrated ability to manage complex caseloads and use problem-solving skills to improve patient outcomes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Care Coordinator

SSM Health
11.2024 - Current
  • Used company software (EPIC) and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Enhanced patient care coordination by effectively managing schedules for multiple healthcare providers.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Collaborated with social services to connect patients with resources for housing, nutrition, and financial assistance, improving their overall wellbeing.
  • Discussed medical histories with patients in effort to provide most effective medical advice.

Intake Coordinator, Patient Rights Advocate, More.

Miramont Behavioral Health
07.2023 - 09.2025
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Completed intake assessment forms and filed clients' charts.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
  • Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
  • Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
  • Advocated for patients'' needs within healthcare settings, promoting optimal care provision and accessibility.

Service Facilitator

Seasons Counseling
03.2021 - 07.2023
  • Facilitated effective communication between internal departments to resolve issues swiftly and prevent potential escalations.
  • Managed caseloads of clients, ensuring timely service delivery and maintaining high-quality standards.
  • Championed a customer-centric culture within the team, emphasizing the importance of exceptional service quality and client satisfaction as key drivers of business success.
  • Served as a reliable point of contact for both colleagues and clients, demonstrating dependability in managing tasks and responsibilities effectively without supervision.
  • Organized regular team meetings to discuss progress, share best practices, and set performance targets.
  • Aligned team goals with organizational objectives, promoting accountability among staff members for achieving desired results.
  • Maintained detailed records of client interactions, ensuring consistency in service delivery across all touchpoints.
  • Managed challenging situations with professionalism and diplomacy, safeguarding the reputation of the business while prioritizing clients'' interests.
  • Actively participated in relevant industry events or conferences, staying informed about emerging trends and best practices in service facilitation.
  • Developed strong relationships with clients, fostering trust and loyalty in the business.

Education

Bachelor of Science - Psychology

University of Wisconsin, La Crosse
La Crosse, WI
05-2021

High School Diploma -

Baraboo High School
Baraboo, WI
06-2017

Skills

  • Case management
  • Documentation
  • Patient education
  • Organizational skills
  • Patient advocacy
  • Medical terminology understanding
  • Documentation proficiency
  • Multidisciplinary team collaboration
  • Healthcare operations
  • Goal setting
  • Policy adherence
  • Insurance practices

Certification

  • CPR Training - Certified 2024
  • CPI Training - Certified 2023

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Dancing
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Outdoor Recreation
  • Volunteering
  • Offering time and support to shelters for the homeless, women, and animals
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Avid Reader

Timeline

Care Coordinator

SSM Health
11.2024 - Current

Intake Coordinator, Patient Rights Advocate, More.

Miramont Behavioral Health
07.2023 - 09.2025

Service Facilitator

Seasons Counseling
03.2021 - 07.2023

Bachelor of Science - Psychology

University of Wisconsin, La Crosse

High School Diploma -

Baraboo High School

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