Summary
Overview
Work History
Education
Skills
Timeline
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Nikita Cortez

Shepherdsville,KY

Summary

Proven track record in enhancing customer satisfaction and streamlining e-commerce operations at Walmart, demonstrating exceptional problem-solving and customer service skills. Skilled in order fulfillment and promotional planning, achieving high efficiency and accuracy in inventory management. Collaborated effectively with teams to exceed service expectations, showcasing a strong work ethic and communication prowess. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners to complete orders.

Overview

6
6
years of professional experience

Work History

Digital Shopper

Walmart
10.2023 - 07.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Implemented an efficient returns process that minimized customer dissatisfaction and maximized cost savings for the business.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Worked productively with customers to meet order requirements and service expectations.
  • Provided high-level customer service, resolving issues promptly.
  • Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
  • Retrieved items for customers and verified prices.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Ensured proper handling of fragile items to minimize breakages and complaints.
  • Handled customer inquiries in a polite manner, directing them to appropriate departments when necessary.

Crew Member

McDonald's
03.2018 - 08.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Followed supervisor instructions to complete tasks on time.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.

Education

High School Diploma -

Iroquois High School
Louisville, KY
06.2020

Skills

  • Order Fulfillment
  • E-commerce strategy
  • Promotional planning
  • Shipping logistics
  • Customer Service
  • Prioritizing Orders
  • Heavy Lifting
  • Decision-Making
  • Online Order Processing
  • Planning and Organization
  • Online ordering familiarity
  • Verifying Order Accuracy
  • Product Knowledge
  • Sales proficiency
  • Purchase Recommendations
  • Merchandise Selection
  • Data Entry
  • Teamwork and Collaboration
  • Multitasking and Organization
  • Excellent Communication
  • Problem-Solving
  • Strong Work Ethic
  • Answering Phones
  • Staff Collaboration
  • Personal Assistance

Timeline

Digital Shopper

Walmart
10.2023 - 07.2024

Crew Member

McDonald's
03.2018 - 08.2020

High School Diploma -

Iroquois High School

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Nikita Cortez