Nikita Costa
North Las Vegas,NV
Summary
Adept at driving customer satisfaction and streamlining checkout processes, I leveraged my expertise in payment processing and issue resolution to enhance operational efficiency at Shake Shack. My collaborative spirit and mastery of sales techniques significantly contributed to a positive work environment, underscoring my ability to boost productivity and customer engagement.
Overview
4
4
years of professional experience
Work History
Cashier / Drive Thru
Shake Shack
Las Vegas, NV
12.2024 - 04.2025
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Cashier /Sales Floor Associate
Burlington
Las Vegas , NV
04.2024 - 09.2024
- Answered customer inquiries regarding store policies and procedures.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Cashier
Walgreens
Las Vegas, NV
08.2021 - 01.2023
- Collected payments and provided accurate change.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered customer questions and provided store information.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Bachelor of Arts - Journalism And Mass Communication
University of Nevada, Las Vegas
Las Vegas, NV12-2025
Associate of Arts - Journalism And Mass Communication
College of Southern Nevada
Las Vegas, NV05-2023
Skills
- Returns processing
- Drawer balancing
- Product restocking
- Regulatory compliance
- Inventory control
- Sales techniques mastery
- Product knowledge
- Cash register systems
- Payment processing
- Issue resolution
Languages
English
Professional
Timeline
Cashier / Drive Thru
Shake Shack
12.2024 - 04.2025
Cashier /Sales Floor Associate
Burlington
04.2024 - 09.2024
Cashier
Walgreens
08.2021 - 01.2023
Bachelor of Arts - Journalism And Mass Communication
University of Nevada, Las Vegas
Associate of Arts - Journalism And Mass Communication
College of Southern Nevada
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