Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikita Crane

Goldsboro,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Outbound Call Center Representative

Signify Health
11.2023 - 02.2024
  • Enhanced company reputation by addressing customer concerns and resolving issues promptly.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Increased overall efficiency within the team by creating helpful guides or cheat sheets for product knowledge, common questions, or objection handling techniques.

Case Manager

McKesson
07.2022 - 10.2023
  • Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

Medical Office Assistant

North Central Family Medical Center
10.2021 - 12.2022
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Prepared and processed patient referrals and transfer requests.
  • Expedited claims processing by accurately updating ICD-10 codes in accordance with changes in diagnosis or treatment plans from physicians'' notes.

Customer Service Reprenstative

National Grid
03.2021 - 10.2022
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.

Residential Counselor

New Hope Treatment Center
10.2019 - 02.2021
  • Served as a liaison between families or guardians of clients when necessary; providing updates about clients' progress or addressing any concerns they may have.
  • Monitored and documented client progress toward meeting goals and objectives.
  • Enforced policies and safety standards through building and room rounds.

Front Desk Receptionist

Desktop Solutions
03.2016 - 09.2019
  • Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
  • Scheduled office meetings and client appointments for staff teams.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Education

Medial Office Assistant Diploma -

Bryant And Stratton College
Buffalo, NY
07.2022

High School Diploma -

Lewisville High School
Richburg, SC
05.2016

Skills

  • Staff Mentoring
  • CRM software proficiency
  • Active Listening
  • Speech Clarity
  • Attention to Detail
  • Account Updates
  • Payment Processing
  • Benefits Explanation

Timeline

Outbound Call Center Representative

Signify Health
11.2023 - 02.2024

Case Manager

McKesson
07.2022 - 10.2023

Medical Office Assistant

North Central Family Medical Center
10.2021 - 12.2022

Customer Service Reprenstative

National Grid
03.2021 - 10.2022

Residential Counselor

New Hope Treatment Center
10.2019 - 02.2021

Front Desk Receptionist

Desktop Solutions
03.2016 - 09.2019

Medial Office Assistant Diploma -

Bryant And Stratton College

High School Diploma -

Lewisville High School

Similar Profiles

CREATE PROFILE
Nikita Crane