Nikita Fluellen
Columbus,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
21
21
years of professional experience
Work History
GBA
Omni Interactions
Denver, CO
03.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained schedule of class assignments to meet deadlines.
Manager
Arbys Resturant
Columbus, GA
04.2014 - 04.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
Production Worker
TSYS
Columbus, Georgia
08.2017 - 12.2019
- Inspected product quality prior to packaging and shipment.
- Assisted in setting up production lines for manufacturing processes.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Identified defective parts or components and removed them from production line.
- Reported any issues to supervisor immediately for resolution.
- Cleaned up work area at end of shift to maintain safe working environment.
- Organized storage areas for efficient retrieval of items when needed.
- Ensured proper labeling of completed products before shipping out.
- Tracked production data such as number of items produced per hour, day, week.
- Communicated with team members regarding tasks assigned during shift.
- Utilized computer software programs to record details related to production process.
- Kept operations area neat and orderly to minimize obstacles.
- Sorted and packaged products to prepare for processing or shipment.
- Met or exceeded target for on-time customer shipments.
DFA
L & S Food Service
Ft. Benning, Georgia
02.2003 - 12.2013
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Dietary Aide
Parkwood Nursing Home
Phenix City, AL
01.2008 - 01.2011
- Stocked supplies in dining areas as needed.
- Assisted with preparation of snacks and other light meals.
- Delivered meals to residents and patients in their rooms when requested.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Prepared and served meals according to dietary guidelines.
- Cleaned and sanitized kitchen equipment and surfaces.
- Ensured that all food was prepared according to established health standards.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Provided assistance with meal setup, serving, and clean up as needed.
- Set up trays for patients upon request.
- Checked temperatures of hot food before serving it to patients and residents.
- Maintained a safe working environment by following all safety protocols.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Set up trays and food service carts to deliver food to residents.
- Served food and snacks according to planned menu and patients' diet orders.
- Served specific meals to patients with special dietary needs.
- Cleaned and maintained dining room during and after each meal service.
- Treated patients and team members with dignity and respect.
- Stocked food and other supplies for main kitchen and units.
- Followed dietary procedures in accordance with established policies.
- Set tables before patients arrived to maintain meal plan productivity.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Refilled condiments, napkins and server workstations.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Education
Criminal Justice
Kaplan University
Davenport, IA01-2010
Associate of Arts - Business
Columbus Technical College
Columbus, GA12-2004
Associate of Arts -
Frank Phillips College
Borger, TX08-2002
Skills
- Verbal Communication
- Clerical Support
- Customer Relations
- Data Entry
- Time Management
- Flexible and Adaptable
- Attention to Detail
- Leadership
- MS Office
- Analytical and Critical Thinking
- Social Perceptiveness
- Organization and Time Management
- Research
- Maintenance & Repair
Timeline
GBA
Omni Interactions
03.2024 - Current
Production Worker
TSYS
08.2017 - 12.2019
Manager
Arbys Resturant
04.2014 - 04.2024
Dietary Aide
Parkwood Nursing Home
01.2008 - 01.2011
DFA
L & S Food Service
02.2003 - 12.2013
Criminal Justice
Kaplan University
Associate of Arts - Business
Columbus Technical College
Associate of Arts -
Frank Phillips College
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