Nikita George

• Developed strong customer relationships, enhancing client satisfaction and retention.
• Facilitated account openings, ensuring compliance with regulatory requirements and bank policies.
• Educated clients on banking products, effectively addressing their financial needs and goals.
• Assisted in resolving customer inquiries, improving service response times and overall experience.

• Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
• Assisted customers with inquiries regarding account balances, services, and bank products.
• Identified opportunities for process improvements to streamline transaction handling and reduce errors.
• Trained new tellers on operational procedures, enhancing team performance and service quality.

• Trained and mentored staff on operational procedures and best practices.
• Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
• Implemented process improvements to enhance workflow efficiency and reduce wait times.

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained cleanliness and organization of service areas to enhance customer experience.
• Resolved customer inquiries and complaints with professionalism and courtesy.

Christmas season Job

• Trained stock team in merchandising, storage management and customer service.
• Greeted customers at counter and provided excellent customer service.

• Seasonal
• Monitored pool activities to ensure safety and compliance with regulations.
• Provided immediate first aid and emergency response during incidents.
• Conducted regular inspections of swimming facilities for hazards and maintenance needs.
• Trained new lifeguards on safety protocols and rescue techniques.
• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.