Nikita Goss
Centreville,VA
Summary
Detail-oriented team player with strong organizational skills. Successfully manages multiple projects simultaneously while maintaining a high degree of accuracy. Demonstrates a keen eye for detail, ensuring all tasks are completed to the highest standard. Proven ability to effectively prioritize and meet deadlines in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Aupair
Aupaircare
Bethesda, MD
04.2021 - 09.2023
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
Regional Manager
Topper Transport- Cest La Vie
Durban , South Africa
01.2020 - 04.2021
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Boosted brand growth by devising strategic network and marketing tactics.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
Waitress
Mr Shwarma
Durban, South Africa
04.2019 - 01.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
Aupair
AuPairCare Live-In Childcare
Bethesda, MD
04.2018 - 04.2019
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
Call Center Agent
CCI South Africa
Durban, South Africa
01.2016 - 04.2018
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Person
Topper Transport, Cest La Vie
Durban, South Africa
01.2014 - 01.2016
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Education
No Degree -
Montgomery College
Rockville, MDHigh School Diploma -
Bechet High School
Durban, South Africa12-2014
Skills
- Customer Service
- Strong multitasking
- Team Collaboration
- Cleanliness
- Performance Improvement
Certification
- Medical Administration
- Clinical Medical
- Human body and anatomy
- Photography
Timeline
Aupair
Aupaircare
04.2021 - 09.2023
Regional Manager
Topper Transport- Cest La Vie
01.2020 - 04.2021
Waitress
Mr Shwarma
04.2019 - 01.2020
Aupair
AuPairCare Live-In Childcare
04.2018 - 04.2019
Call Center Agent
CCI South Africa
01.2016 - 04.2018
Sales Person
Topper Transport, Cest La Vie
01.2014 - 01.2016
No Degree -
Montgomery College
High School Diploma -
Bechet High School