Nikita Goss
Centreville,VA
Summary
Detail-oriented team player with strong organizational skills. Successfully manages multiple projects simultaneously while maintaining a high degree of accuracy. Demonstrates a keen eye for detail, ensuring all tasks are completed to the highest standard. Proven ability to effectively prioritize and meet deadlines in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Aupair
Aupaircare
04.2021 - 09.2023
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
Regional Manager
Topper Transport- Cest La Vie
01.2020 - 04.2021
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Boosted brand growth by devising strategic network and marketing tactics.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
Waitress
Mr Shwarma
04.2019 - 01.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
Aupair
AuPairCare Live-In Childcare
04.2018 - 04.2019
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
Call Center Agent
CCI South Africa
01.2016 - 04.2018
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Person
Topper Transport, Cest La Vie
01.2014 - 01.2016
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Education
No Degree -
Montgomery College
Rockville, MDHigh School Diploma -
Bechet High School
Durban, South Africa12-2014
Skills
- Customer Service
- Strong multitasking
- Team Collaboration
- Cleanliness
- Performance Improvement
Certification
- Medical Administration
- Clinical Medical
- Human body and anatomy
- Photography
Timeline
Aupair
Aupaircare
04.2021 - 09.2023
Regional Manager
Topper Transport- Cest La Vie
01.2020 - 04.2021
Waitress
Mr Shwarma
04.2019 - 01.2020
Aupair
AuPairCare Live-In Childcare
04.2018 - 04.2019
Call Center Agent
CCI South Africa
01.2016 - 04.2018
Sales Person
Topper Transport, Cest La Vie
01.2014 - 01.2016
No Degree -
Montgomery College
High School Diploma -
Bechet High School
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