Nikita Hyter
Atlanta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Progressive Insurance
07.2022 - 10.2023
- Managed customers accounts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Implemented feedback from quality assurance reviews to continuously refine skills and deliver excellent support.
Private Chef
Self-employeed
09.2020 - 01.2022
- Enhanced client satisfaction by creating customized menus tailored to individual dietary needs and preferences.
- Streamlined kitchen operations for efficiency and cost-effectiveness, resulting in reduced food waste and increased client satisfaction.
- Prepared high-quality meals for clients with diverse palates, emphasizing the use of fresh, local ingredients.
- Managed all aspects of meal planning, grocery shopping, and budgeting to ensure timely service delivery.
- Developed innovative recipes and cooking techniques to continually exceed client expectations.
Inbound Call Center Representative
XPO Logistics
12.2019 - 07.2020
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Handled 100+ Inbound calls daily.
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Made requested customer account changes
- Processed changes or cancellations to delivery orders
- Assisted customers with scheduling delivery dates.
Call Center Representative
Assurant
05.2018 - 11.2019
- Answered 100+ inbound calls daily regarding customers accounts.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Sales Associate
Verizon Wireless
03.2016 - 02.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Mass Communications
University of West Georgia
Carrollton, GASkills
- Data Collection
- Data Entry
- Report Generation
- Scheduling
- Complaint resolution
- Call Management
- Account updating
- Product Knowledge
Timeline
Customer Service Representative
Progressive Insurance
07.2022 - 10.2023
Private Chef
Self-employeed
09.2020 - 01.2022
Inbound Call Center Representative
XPO Logistics
12.2019 - 07.2020
Call Center Representative
Assurant
05.2018 - 11.2019
Sales Associate
Verizon Wireless
03.2016 - 02.2018
Mass Communications
University of West Georgia
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