Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Hi, I’m
Nikita Johnson
New Rochelle,NY
Summary
Overview
15
years of professional experience
1
Certification
Work History
Westchester CountyWestchester, NY
Skyhawks Sports Academy
11.2023 - Current
Job overview
- Researched and wrote esports-related content for website publication.
- Developed creative strategies to increase viewership and engagement on social media platforms.
- Analyzed data from various sources to create detailed reports on the effectiveness of campaigns.
- Provided guidance to participants in order to help them develop their skills and achieve desired goals.
- Created individualized plans and monitored progress of athletes towards set objectives.
- Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.
glen cove ymca/hockamock ymcaGlen Cove, NY
Director of Sales and Membership
01.2021 - 12.2023
Job overview
- Identified, developed and maintained relationships with key customers and partners.
- Developed and implemented sales strategies to maximize revenue growth.
- Managed a team of sales personnel to ensure performance goals were met or exceeded.
- Utilized CRM systems to track leads, manage accounts and monitor competitor activity.
- Implemented effective pricing strategies that increased profits while maintaining customer loyalty.
- Drafted creative marketing materials such as brochures, flyers and presentations.
- Negotiated contracts with vendors, suppliers, distributors and other businesses.
FootactionYonkers, NY
GM
05.2014 - 04.2019
Job overview
- Developed and implemented strategies to improve operational efficiency, customer satisfaction, and profitability.
- Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
- Cultivated relationships with vendors to negotiate favorable terms for the purchase of materials and services.
- Established performance standards and objectives for departmental personnel in order to ensure organizational goals were met.
- Analyzed financial data such as budget reports, sales records, profit and loss statements. to identify areas for improvement or growth potential.
Rye YmcaRye, NY
Swim Instructor
09.2013 - 02.2018
Job overview
- Provided swimming instruction to individuals and groups of all ages.
- Organized lesson plans according to the individual needs of students.
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
- Ensured that swimmers followed pool rules and regulations at all times.
City Of YonkersYonkers, NY
Lifeguard Supervisor
06.2013 - 09.2015
Job overview
- Monitored and evaluated staff performance, providing feedback to ensure compliance with lifeguard regulations.
- Developed and implemented safety policies and procedures for the aquatic facility.
- Conducted daily inspections of pool equipment, making necessary repairs or replacements as needed.
- Supervised a team of 10+ lifeguards during each shift, ensuring proper coverage at all times.
- Organized and led in-service trainings on water safety topics such as CPR and AED certification courses.
- Assisted with recruiting, interviewing, hiring and training new lifeguards.
yonkers ymcaYonkers, NY
Aquatics Director
03.2010 - 10.2013
Job overview
- Trained new employees on policies and procedures relating to aquatics operations.
- Created a budget for supplies needed for daily operations of aquatic facility.
- Inspected equipment regularly to identify any necessary repairs or replacements.
- Attended conferences or workshops related to job duties as Aquatic Director.
- Evaluated performance of all personnel involved in operations of aquatic facility.
Education
Sacred Heart UniversityFairfield, CT
Business
University Overview
Skills
- Program Leadership
- Performance Evaluation
- Talent Recruitment
- Team Training
- Data Evaluation
- Game Strategy Development
- Organizational Development
- Business Analysis
- Human Resources Management
- Marketing expertise
- Staff Training and Development
- Water Safety Instruction
- Pool Maintenance
- Budget Administration
- Scheduling Coordination
- Emergency Response
- AED Operation
Certification
- cpr
- first aid
- coaching
- servesafe
Timeline
Skyhawks Sports Academy
Westchester County
11.2023 - Current
Director of Sales and Membership
glen cove ymca/hockamock ymca
01.2021 - 12.2023
GM
Footaction
05.2014 - 04.2019
Swim Instructor
Rye Ymca
09.2013 - 02.2018
Lifeguard Supervisor
City Of Yonkers
06.2013 - 09.2015
Aquatics Director
yonkers ymca
03.2010 - 10.2013
Sacred Heart University
Business
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