Nikita Kenlein

• Point of contact for new hires patient families and caregivers by providing exceptional service and fostering positive relationships with a diverse range of individuals, including patient families, caregivers/nurses and other Aveanna employees.
• Track and obtain signed plans of care(POCs)
• assemble and submit recertification packets wit required paperwork in a timely manner
• maintain caregiver credentials, including verifying background checks/fingerprints, nurse licenses, certifications, and ensuring all scheduled compliance courses are up to date.
• Assist Executive Director, as needed, as a backup to payroll processes ensuring the accuracy and continuity in payroll and billing operations
• Ensured compliance with local, state, and federal guidelines for billing by maintaining and verifying patient insurances.
• Assisted with team-building initiatives and overall support for the maintenance of organizational culture and employee morale.
• Executed timely and accurate processing on an average of $90,000 in weekly employee wages.

Created inbound/outbound invoices, entered charges manually, and processed weekly/daily with meticulous accuracy.

Manage client relationships professionally to efficiently resolve billing, documentation, and credit disputes.

Attend weekly and scheduled teleconferences/TEAMS meetings interacting with all levels of management to increase client awareness, ongoing issues/changes, ways to increase team goals and productivity and overall client satisfaction and loyalty.

Reduced financial discrepancies by accurately managing financial documentation in adherence to all legal, and/or administrative regulations.

Increased revenue by reporting discrepancies found in billing documentation, reviewed processed invoices erroneously charged, and matched original orders with invoices and recorded required information to credit/capture new monetary amounts.

• Gathered assigned merchandise and transported to store floor locations using pallet jacks and top carts.
• Observed strict safety measures while stocking shelves to prevent falls and mishaps.
• Assessed floor displays to restock merchandise.
• Reset merchandise throughout assigned section to give shelves and racks professional appeal.
• Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
• Removed product from boxes and placed on shelves according to merchandising guidelines.
• Trained 7 new employees and routinely assisted overnight stocking and warehouse lead.

• Developed strong and trusting rapport with Cancer and diagnosed dementia patients to facilitate smooth, quality care.
• Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
• Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
• Monitored medications for patients with various conditions and kept watchful eye for side effects.
• Assisted patients with personal care to alleviate burden on family members.
• Reviewed daily activities to improve day to day interactions and incorporate different avenues of reintroducing life skills as needed.

• Complied with local, state and federal requirements involving shipping and handling of hazardous materials.
• Identified safety hazards and notified management to determine proper resolution of issues.
• Examined packages, merchandise and properly documented damaged products from received shipments to be processed for replacement or refund.
• Verified orders against invoices to drive merchandise shipment accuracy.
• Read tickets accurately to pick out important information and correctly complete orders.
• Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
• Consistently met time restraints, and adhered to safety regulations in a fast paced environment while packing up to 65 pound packages and maintaining efficiency and accuracy for long shifts.

• Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
• Weighed parcels, calculating costs based on type, total weight, and final destination.
• Flawlessly drove retail sales by promoting and selling stamps, envelopes and money orders in an excess of $5,000 weekly.
• Received, sorted and organized incoming mail, including letters and packages and organized mail supplies and general office supplies for mailroom.
• Applied appropriate postage to outgoing mail using postage machine or mailing labels; identified undeliverable mail and applied markups to return to sender
• Recommended and sold services such as insurance and tracking to meet local, national and international regulations

• Trained and instructed subordinates and supported units on investigations and mobile security support abroad.
• Instructed personnel on environmental hazard reduction and PPE use, driving standardized procedures and supporting team health and performance while stationed in hazardous duty environments
• Developed leading training initiatives for combat, corrections and confined high profile prisoners of war while maintaining and documenting their daily activities in accordance to military law