Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikita Lampton

Copperas Cove,TX

Summary

Adept at enhancing patient experiences through effective coordination and care at Darnall Army Medical Center, effective in medical office support and patient communication. Leveraging electronic health records management and conflict resolution skills, I've significantly contributed to streamlined operations, achieving a notable improvement in patient scheduling efficiency.

Results-driven Advanced Medical Support Assistant with 16 years of experience in medical field. Skilled at assisting physicians with patient examination procedures, documenting patient information and providing patient education. In-depth knowledge of insurance company liaison procedures and medical terminology.

Performance-focused 25 years offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships, coordinating appointments and performing wide range of treatment procedures. Well-defined communication, technical and analytical aptitudes.

Ambitious Advanced Medical Support Assistant with hands-on experience in preparing the facility for clinical visits and performing required patient, insurance, and billing paperwork. A sound understanding of insurance company liaison procedures.

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Conscientious Healthcare professional offering over 25 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Results-driven Advanced Medical Support Assistant with 30 years of experience in medical field. Skilled at assisting physicians with patient examination procedures, documenting patient information and providing patient education. In-depth knowledge of insurance company liaison procedures and medical terminology.

Overview

15
15
years of professional experience

Work History

Advanced Medical Support Assistant

Veterans Affairs Medical Center
04.2017 - Current

Determined nature and urgency of patient requests to refer patients to appropriate medical staff. Interviewed patients to verify and update clinical and demographic records Computerized Patient Record System (CPRS). Scheduled appointments for patients at Veterans Affairs. Used VistA Scheduling Enhancements (VSE) maintain and record patient data and generate reports. Verified and updated clinical records. Maintained and obtained medical records. Mailed patient appointment letters. Obtained client medical history, medication information, symptoms, and allergies. Answered telephone calls to offer office information, answer questions, and direct calls to staff. Manage approximately around 100-150 calls a day 50-100 messages a day Mailed patient appointment letters. Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Medical Support Assistant

Darnall Army Medical Center
08.2015 - 04.2017

Determined nature and urgency of patient requests to refer patients to appropriate medical staff. Mailed patient appointment letters. Verified and updated clinical records. Scheduled appointments for patients at Organized patient records to research records, extract medical information and review records for completeness and accuracy. Maintained and obtained medical records. Used DEERS to maintain and record patient data and generate reports. Interviewed patients to verify and update clinical and demographic records. Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted. Obtained client medical history, medication information, symptoms, and allergies. Sanitized, restocked, and organized exam rooms and medical equipment. Answered around 100-200 telephone calls to offer office information, answered questions, directed calls to staff and scheduled appointments. Assisted with routine checks and diagnostic testing by collecting and processing specimens. Completed EKGs and other tests based on patient presentation in office. Updated inventory, expiration and vaccine logs to maintain current tracking documentation. Prepared lab specimens for diagnostic evaluation. Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment. Measured patient pulse oximetry. Measured patient spirometry. Oriented and trained new staff on proper procedures and policies. Obtained and documented patient medical history, vital signs and current complaints at intake. Conducted monthly and quarterly inventory of supplies using facility cost reporting records. Collected and documented patient medical information such as blood pressure and weight. Helped improve patient outcomes by educating and advising on relevant treatments and care. Collected pertinent data and calculations to aid physician in interpreting results. Implemented care and efficiency improvements to support and enhance office operations. Used Armed Forces Health Longitudinal Technology Application (AHLTA) to maintain and record patient data and generate report.

Lead Mental Health Technician

Soldier Medical Readiness Center
05.2010 - 08.2015

Obtained client medical history, medication information, symptoms, and allergies. Sanitized, restocked, and organized exam rooms and medical equipment. Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted. Provided backup support to office staff by completing billing and filing tasks, answered approximately 100-250 calls a day and scheduling appointments. Determined nature and urgency of patient requests to refer patients to appropriate medical staff. Mailed patient appointment letters.
Verified and updated clinical records. Scheduled appointments for patients at Soldier Medical Readiness Center (SMRC) Used DEERS to maintain and record patient data and generate reports. Organized patient records to research records, extract medical information and review records for completeness and accuracy. interviewed patients to verify and update clinical and demographic records. Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted. Obtained client medical history, medication information, symptoms, and allergies. Sanitized, restocked, and organized exam rooms and medical equipment.
Answered telephone calls to offer office information, answer questions, and direct calls to staff. Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Completed EKGs and other tests based on patient presentation in office. Updated inventory, expiration and vaccine logs to maintain current tracking documentation. Prepared lab specimens for diagnostic evaluation.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Measured patient pulse oximetry.
Measured patient spirometry. Oriented and trained new staff on proper procedures and policies. Obtained and documented patient medical history, vital signs and current complaints at intake. Conducted monthly and quarterly inventory of supplies using facility cost reporting records. Collected and documented patient medical information such as blood pressure and weight. Helped improve patient outcomes by educating and advising on relevant treatments and care. Collected pertinent data and calculations to aid physician in interpreting results. Implemented care and efficiency improvements to support and enhance office operations. Managed approximately 5-10 employees

Education

Diploma - Medical Billing And Coding

Penn Foster Career School
Scranton, PA
02-2023

Certificate of Technical Studies - Nursing Assistant

Ace American Nurse Aide Training
New Orleans, TX United States
05-1991

Skills

  • Medical office support
  • Patient Care Coordination
  • Data entry proficiency
  • Patient appointment management
  • Electronic Health Records Management
  • Patient Records Maintenance
  • Understanding of privacy regulations
  • Strong communication abilities
  • Patient Communication
  • Medical terminology understanding
  • Conflict resolution techniques
  • Medical terminology proficiency
  • Proficient in patient scheduling

Timeline

Advanced Medical Support Assistant

Veterans Affairs Medical Center
04.2017 - Current

Medical Support Assistant

Darnall Army Medical Center
08.2015 - 04.2017

Lead Mental Health Technician

Soldier Medical Readiness Center
05.2010 - 08.2015

Diploma - Medical Billing And Coding

Penn Foster Career School

Certificate of Technical Studies - Nursing Assistant

Ace American Nurse Aide Training
Nikita Lampton