Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
12
12
years of professional experience
Work History
Tactical Power Generation Specialist
US Army
01.2022 - 05.2025
Facilitated workshops for professional development of junior staff members.
Assisted in developing strategic plan that aligned with long-term company goals.
Developed training materials to enhance staff proficiency and productivity.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Devised and implemented processes and procedures to streamline operations.
Frequently inspected production area to verify proper equipment operation.
Collaborated with cross-functional teams to achieve project goals on time and within budget.
Championed the adoption of new software tools that streamlined workflows across multiple departments.
Child Caregiver
Schwartz Family
02.2018 - 12.2021
Applied positive behavior management techniques to enhance social interactions and emotional development.
Enforced rules and managed behavior through developmentally appropriate discipline.
Prepared healthy meals following dietary guidelines or specific parent instructions while considering individual food preferences or allergies.
Collaborated with parents to develop individualized care plans addressing specific needs of their children.
Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
Bank Teller/ CSR
Victoria Mutual Building Society
08.2016 - 08.2017
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Accessed computerized financial information to answer questions related to specific accounts.
Assisted customers and remained poised and professional even in high-stress situations and when dealing with irate individuals.
Sold and cross-sold bank products to new and existing customers.
Assisted customers with compromised debit cards and issued new credentials.
Provided customer records on demand, including account statements and copies of checks.
Branch Manager
Courts Optical
03.2013 - 09.2015
Engaged employees in business processes with positive motivational techniques.
Identified and capitalized on community business opportunities with effective networking.
Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
Protected company assets with strategic risk management approaches.
Assessed employee performance and developed improvement plans.
Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Wrote reports detailing branch activities.
Gathered and reviewed customer feedback to improve operations.
Maintained friendly and professional customer interactions.
Oversaw branch team consisting of 2 customer service representatives.
Education
Bachelor of Science - Management Studies
Northern Caribbean University
05.2011
Skills
Flexible team player who thrives in environments requiring ability to effectively prioritize and manipulate concurrent projects
Goal driven leader who maintains a productive climate and confidently motivates employees to achieve high performance standards
Innovative problem solver with analytical thinking skills that can generate workable solutions and resolve complaints
Resourceful team player who excels at building trusting relationships with customers and colleagues