Nikita Lucky

Joined the company as a sales manager and quickly advanced to Head of Sales.

Department Management:

• Acquiring new clients.

• Cold calling.

• Handling objections.

• Managing deals with the company’s key clients.

• Recruiting and training new employees in the art of sales.

• Developing and implementing CRM systems.

• Expanding new business directions under the guidance of the CEO.

• Developing strategies for entering new global regions.

• Creating and implementing a KPI system.

• Close collaboration with the CEO to grow the client base.

• Assessing market volumes in various countries.

• Working with databases on transportation volumes.

Personal Sales:

• Cold calling.

• Active sales.

• Negotiating.

• Creating databases of potential clients.

• Maintaining the CRM system.

• Converting new clients into regular ones.

• Closing and managing deals.

• Tough negotiations.

• Handling objections.

• Driving sales promotions.

• Managing complaints and claims.

• Resolving conflicts.

• Working under stressful situations.

Achievements:

• Built a cold sales department from scratch, as the company previously relied only on warm leads.

• Hired 5 sales managers.

• Personally trained and developed 3 top-performing sales managers.

• Expanded into new global regions.

• Increased transportation volume by 30% in the first year and by 50% in the second year.

• Streamlined and improved the operations of the customer service department.

Managing Director

Wholesale Distribution of Electronics

Company Management:

• Developed company positioning and pricing strategies.

• Collaborated closely with business owners to create and execute corporate strategies.

• Oversaw procurement and logistics operations.

• Supervised all company processes, ensuring efficiency and alignment with goals.

• Managed personnel: recruitment, training, motivation, and development.

• Sourced and leased warehouse facilities across Europe and the Middle East.

• Fully set up and optimized warehouse operations.

• Implemented and customized a CRM system for business needs.

• Established a comprehensive system for inventory and cash flow management.

• Recruited and trained warehouse staff and sales managers.

• Conducted import and export operations.

• Developed strategies to identify and attract potential clients.

• Trained sales managers to independently acquire new clients.

• Initiated and developed new business directions for the company.

• Designed and implemented a KPI system.

• Automated and digitized business processes to streamline operations.

• Created unique value propositions.

• Developed client engagement cycles.

• Prepared presentation materials for meetings.

• Designed sales and expense plans.

• Established and implemented business processes and reporting systems.

• Oversaw recruitment, training, and adaptation of new personnel.

Personal Sales:

• Sourced and attracted new clients.

• Conducted cold calls to establish new relationships.

• Performed active sales to expand the client base.

• Addressed objections and negotiated effectively, including tough negotiations.

• Held face-to-face meetings with clients to build trust and understanding.

• Trained company staff in sales methodologies.

• Introduced innovative sales techniques.

• Managed deals with key company clients.

• Increased sales volumes through direct client engagement, uncovering deeper needs, and expanding product offerings.

Achievements:

• Built a cold sales department from scratch, growing it to a team of 12 members.

• Trained and mentored three “superstars” within the sales team.

• Developed four new business directions with the approval of company owners.

• Boosted company revenue by 230% by the fourth year.

• Entered new markets in Europe and the Middle East.

• Fully automated and digitized company processes, achieving state-of-the-art operational efficiency.