Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikita Myers

Bossier City,LA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

11
11
years of professional experience

Work History

FEMA AGENT I

General Dynamics
11.2024 - Current
  • Documented and detailed calls and complaints using call center's CRM database.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Completed data entry tasks with accuracy and efficiency.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Used computer software to store and retrieve data.
  • Updated and maintained customer information, documents and records.

Customer Service Specialist

United States Air Force, USAF
12.2014 - 12.2018
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Handled over 40 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Devised innovative strategies to improve customer satisfaction scores and meet company goals.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.

Education

Associate of Arts - Early Childhood Education

American Public University System
10.2025

Skills

  • Carrier relationship management
  • Order management and refund processing
  • Valid Driver's Licenses
  • Upselling Products and Services
  • Efficient and Detail-Oriented
  • Inputting Claims
  • Data Entry and Maintenance
  • POS Systems and Ordering Platforms
  • Upbeat and Positive Personality
  • Customer Order Management
  • Calm and Professional Under Pressure
  • Special Requests
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Customer support expertise
  • Effective Written and Verbal Communication
  • Creative Solutions
  • Collaborative Environments
  • High-Volume Call Environments
  • POS Inventory System Operation
  • Cultural Awareness
  • Patient and Empathetic
  • Document and Records Management
  • Customer Service

Timeline

FEMA AGENT I

General Dynamics
11.2024 - Current

Customer Service Specialist

United States Air Force, USAF
12.2014 - 12.2018

Associate of Arts - Early Childhood Education

American Public University System

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