Nikita Puniani
Charlotte,NC
Summary
Seasoned professional with a background in payments and improving user experience products, and executing product development plans tailored to market trends. Strong analytical skills utilized in identifying customer pain points and potential opportunities for growth, coupled with strategic thinking in creating innovative solutions. Equipped with 8+ years of analytics and reporting expertise to provide insights using a data-driven philosophy. Experience supporting product operations by mitigating risk and enabling successful go-to-market.
Overview
12
12
years of professional experience
1
1
Certification
Work History
VP - Senior Digital Manager, Zelle/P2P
Bank of America
Charlotte, NC
04.2024 - Current
- Identified market trends, perform analytics on customer feedback and complaints data for Zelle/P2P to enhance user experience and reduce call volume.
- Collaborated cross-functionally with technology, XD, Digital Channel, and other product partners to define requirements for new initiatives.
- Defined success criteria for Zelle scheduled and Recurring project and monitored results post-launch.
- Delivered performance insights, such as Zelle active users, total transaction volume, penetration rate, etc., across client segments and channels to senior executives.
- Led communication and coordination of non-compliances with vendors and managed the execution of deliverables.
VP - Digital Manager, Digital Payments
Bank of America
Charlotte, NC
07.2022 - 03.2024
- Managed SPI controls, including metrics, reporting, and monitored process effectiveness.
- Assessed Zelle and P2P process to ensure appropriate controls are in place to mitigate the risk.
- Ensured compliance with relevant regulations, such as UDAAP and RegE, when reviewing client escalations and incidents, or releasing new product enhancements.
- Successfully led audit issues and worked closely with risk and business control partners.
VP - Technical Project Manager
Bank of America
Charlotte, NC
01.2020 - 06.2022
- Identified new OpEx ideas across data, process, and technology to support treasury front line unit teams.
- Automated at least 5 business processes using analytics and reporting to save 1000+ hours.
- Collaborated with technology and FLU teams to track project milestones and identify risks and bottlenecks.
- Created documentation and presented routinely to leadership
Senior Data Analytics Consultant
Ernst & Young
Charlotte, NC
01.2017 - 01.2020
- Provided consulting services in data and analytics to market leading financial institutions
ETL Developer
TMX Finance Family of Companies
Carrollton, Texas
12.2014 - 01.2017
Business Intelligence Developer
Interstate Batteries
Dallas, TX
05.2012 - 11.2014
Education
Master of Science - Management Information Systems
The University of Texas At Dallas
Richardson, TX05-2012
Bachelor of Science - Information Technology
Sardar Patel University
India06-2009
Skills
- Digital Payments
- Agile Project Management
- Product Management
- Process Improvement
- Analytics and Data Analysis
- Business Storytelling
- Strategic Planning
Certification
- Product Management: Vision, Strategy & Metrics - Udemy
- Data Science and Machine Learning Program MIT institute of Data, systems and Society
- Certified Scrum Master, Scrum Alliance
- Tableau Desktop Specialist, Tableau
- Alteryx Designer Core certified, Alteryx
- Certified Scrum Master, Scrum Alliance
Timeline
VP - Senior Digital Manager, Zelle/P2P
Bank of America
04.2024 - Current
VP - Digital Manager, Digital Payments
Bank of America
07.2022 - 03.2024
VP - Technical Project Manager
Bank of America
01.2020 - 06.2022
Senior Data Analytics Consultant
Ernst & Young
01.2017 - 01.2020
ETL Developer
TMX Finance Family of Companies
12.2014 - 01.2017
Business Intelligence Developer
Interstate Batteries
05.2012 - 11.2014
Master of Science - Management Information Systems
The University of Texas At Dallas
Bachelor of Science - Information Technology
Sardar Patel University
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