Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Nikita Sharma

Anaheim,CA

Summary

Dynamic professional with a proven track record at Chevron Industry, excelling in customer service and conflict resolution. Adept at managing multiple projects as a Software Tester, I leverage strong technical skills in software quality assurance and data entry to enhance user experience and streamline processes. Committed to delivering exceptional results.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Chevron Industry
Yorba Linda, CA
02.2021 - 09.2024
  • Respond to telephone inquiries, providing quality services to customers and associates, inquiries about the availability of products or the status of orders.
  • Memorized the company’s product offering, communicated product benefits, and provided excellent services.
  • I worked in the office, doing the paperwork of the store.

Software Tester

BimSym eBusiness Solutions
Ahmedabad, Gujarat
12.2016 - 01.2020
  • Managed multiple projects simultaneously while adhering to strict deadlines.
  • Developed and executed test plans, cases and scripts to ensure software quality.
  • Tested web application compatibility and performance to recommend cross-browser compatibility improvements to web development team.

Software Tester

Young World InfoTech
Anand, Gujarat
02.2013 - 10.2016
  • Provided feedback on usability issues encountered during testing sessions.
  • Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.
  • Developed and executed test plans, cases and scripts to ensure software quality.
  • Created and optimized automated testing tools for repetitive tasks.

Education

Master of Computer Applications - Information Technology

Gujarat Technological University
Ahmedabad, India
04-2014

Bachelor of Computer Applications - Information Technology

Sardar Patel University
Anand, India
04-2010

Skills

  • Customer service
  • Order processing
  • Product knowledge
  • Data entry
  • Conflict resolution
  • Customer relationship management
  • Technical support
  • Call escalation
  • Paperwork processing
  • Microsoft Excel

Languages

English
Professional
Hindi
Full Professional
Gujarati
Full Professional

Timeline

Customer Service Representative

Chevron Industry
02.2021 - 09.2024

Software Tester

BimSym eBusiness Solutions
12.2016 - 01.2020

Software Tester

Young World InfoTech
02.2013 - 10.2016

Master of Computer Applications - Information Technology

Gujarat Technological University

Bachelor of Computer Applications - Information Technology

Sardar Patel University

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Nikita Sharma