Nikita Simmons
Syracuse,NY
Overview
18
18
years of professional experience
Work History
Telephone agent
Medical Answering Services
07.2016 - Current
- Provided exceptional phone support by assisting customers in arranging appointments with healthcare providers.
- Ensured efficient handling of high call volume through computer utilization
- Explained company policies clearly and concisely.
- Performed outbound calls as needed to confirm appointments or answer questions.
- Utilized computer systems to input data accurately and efficiently.
- Answered incoming calls in a professional and timely manner.
Customer Service Phone Agent
CPS Temp Agency
Syracuse, NY
03.2015 - 07.2016
- Completed day-to-day duties accurately and efficiently.
Customer Service Rep.
Sutherland
12.2012 - 05.2014
- Used telephones to reach out to customers and verify account information
- Greeted customers warmly and ascertained problem or reason for calling
- Utilized computer technology to handle high call volumes
- Worked with customer service manager to ensure proper customer service is being delivered
- Compiled reports on overall customer satisfaction.
Cashier
Save a Lot
12.2007 - 01.2012
- Scanned or typed the price of items into a computer that calculates a total
- Collected payment for goods and services, made change, and handed out receipts
- Issued cash refunds and credit slips to customers or cash checks for customers and employees
- Balanced the amount of money with the total sales recorded.
Cashier
Papa Johns
02.2007 - 08.2007
- Greeted customers as they arrive at the store and provide them with information about products and/or services
- Responded to customers’ complaints and resolve their issues Take payment in exchange of items sold
- Entered transactions in the cash register and provide customers with the total bill
- Performed the duties of customer service representative when required.
Crew Member
McDonald
08.2006 - 12.2006
- Provided our customers with a quick and accurate service and show sensitivity to their individual needs, both from behind the till as well as in the dining areas
- Food Preparation and cooking the wide variety of food, involves using a broad range of equipment and tools
- Cleanliness and Hygiene skills utilized in order to maintain our high standards
- Used a variety of cleaning utensils and chemical cleaning products along with the correct protective equipment.
Education
Skills
- Customer Service Representative Able to follow oral and written directions Flexible and capable of doing the job right away Problem solving and interpersonal skills Able to work in a fast paced environment
- Call Control
- Time Management
- Outbound Calling
- Customer Service
- Task Prioritization
- Warm Calling
References
- Tyrone Goodman, Sutherland rep, (315) 432-1581
- Deonte Goodman, Co worker, 6465123722
- Terenna Simms, Old Supervisior, 7049575550
Timeline
Telephone agent
Medical Answering Services
07.2016 - Current
Customer Service Phone Agent
CPS Temp Agency
03.2015 - 07.2016
Customer Service Rep.
Sutherland
12.2012 - 05.2014
Cashier
Save a Lot
12.2007 - 01.2012
Cashier
Papa Johns
02.2007 - 08.2007
Crew Member
McDonald
08.2006 - 12.2006
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