Nikita Snoddy
Brooklyn Park,MN
Summary
Dedicated Patient Service Representative skilled in insurance verification, appointment scheduling, and HIPAA compliance. Proven ability to enhance patient experiences through effective communication and education.
Overview
11
11
years of professional experience
Work History
Educational Support Professional
Osseo Area Schools
Brooklyn Park, MN
01.2025 - Current
- Deliver educational interventions to help meet students IEP goals. Implement a variety of behavior plans for students. Help make necessary modifications to daily activities.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supported classroom instruction by preparing materials and assisting with lesson delivery.
Patient Service Representative
Twin Cities Orthopedics
Brooklyn Park, MN
08.2025 - Current
- Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
- Verify and document insurance information as defined by current business practices
- Accurate and timely scheduling of new and existing patients in the current practice management system
- Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
- Chart preparation and management
- Maintain a working knowledge of health care plan requirements and health plan networks
- Maintain timely communication with patients, families, and staff
- Rotation of Switchboard Operator duties which include: accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals
Patient Service Representative
Twin Cities Orthopedics
Plymouth, MN
08.2023 - 12.2024
- Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
- Verify and document insurance information as defined by current business practices
- Accurate and timely scheduling of new and existing patients in the current practice management system
- Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
- Chart preparation and management
- Maintain a working knowledge of health care plan requirements and health plan networks
- Maintain timely communication with patients, families, and staff
- Rotation of Switchboard Operator duties which include: accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals
Patient Account Representative
Halifax Health Care Center
Daytona Beach, FL
01.2021 - 07.2023
- Greet patients, collect past due copays, settled accounts, set up payment arrangements, also educated patients on financial programs.
- Managed approximately 30+ incoming calls and emails per day from patients.
Customer Service Representative
Crest View Senior Communities
Columbia Heights, MN
07.2015 - 07.2021
- Greet customers with a helpful manner, monitor admissions, answer incoming calls, respond to emails, oversee residents financial accounts, and enforced Covid-19 compliance with MDH guidelines.
Education
High School Diploma -
Roosevelt High School
Minneapolis, MN06-1998
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Payment collection
- Scheduling appointments
- Patient education
Timeline
Patient Service Representative
Twin Cities Orthopedics
08.2025 - Current
Educational Support Professional
Osseo Area Schools
01.2025 - Current
Patient Service Representative
Twin Cities Orthopedics
08.2023 - 12.2024
Patient Account Representative
Halifax Health Care Center
01.2021 - 07.2023
Customer Service Representative
Crest View Senior Communities
07.2015 - 07.2021
High School Diploma -
Roosevelt High School