Nikita Torres

• Maintained checklists of required documentation and open issues affecting closings.
• Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
• Handled as many as 5 closing files each month by effectively organizing, multitasking and prioritizing closing work.

Prepared closing statements for HELOCS, Refinance closings and detailing important property information.

• Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
• Reviewed titles, insurance, and flood zone certifications to meet closing standards for each property.
• Reviewed and validated details of loan applications and closing documentation.
• Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
• Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
• Produced and submitted completed loan packages to title and escrow professionals.

• Asks customers to explain specific mechanical issues with their appliances or televisions
• Takes detailed notes about symptoms based on customer testimony
• Enters customer information into system database
• Works with customer to calendar their service date and times.
• Draws up service request
• Assigns service to specific service centers
• Assists technicians when ordering parts for repairs
• Answers questions posed by customers
• Maintains electronic records of completed service work in PEGA
• Accomplishments
• Demonstrates detailed knowledge of warranty industry
• Possesses working knowledge of makeups, frequent problems, and necessary maintenance for variety of appliances
• Exhibits strong customer service skills
• Demonstrates solid organizational abilities
• Demonstrates strong leadership skills
• Is able to read and interpret work orders and billing statements
• Demonstrates ability to translate technical jargon into layman’s terms for customer benefit
• Pays close attention to detail
• Possesses basic computer skills
• Maintains calm and patient demeanor with frustrated or confused customers
• Works well with team of service advisors and technician
• Pleasantly greeted customers and asked open-ended questions to better determine needs.