Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Nikita Walker

Redford,MI

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Dedicated logistics professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Operations Coordinator

FedEx Ground
01.2023 - Current
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Reviewed operations reports to understand numbers and trends.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Motivated and trained employees to maximize team productivity.
  • Tracked company equipment, tools and technology to manage inventory.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Analyzed department metrics and performance and reported findings to management.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Compiled training materials for new employees and tracked skill development.
  • Made calls to A.O and B.C. to ensure daily service.
  • Collaborated with area managers to evaluate needs and optimize operational plans

Operations Manger

Fedex Gound
03.2013 - 12.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed Equipment inventory and operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Identified and resolved unauthorized, unsafe, or ineffective work practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Lead safety committee and Engagement committee to retain employees and sense of purpose and well being.
  • Received Bravo Zulu for safety and package handler engagement.
  • Ensured purple promise by tracking down and procuring packages for customers. while maintaining communication with customer service.
  • Lead peers in presort and post sort meetings to maintain and improve goals.
  • Maintained communications with A.O and B.C's to ensure service.

Package Handler

Fedex
06.2009 - 03.2013
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Built strong relationships with customers and vendors through excellent customer service.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Helped train new employees in safe practices and warehouse procedures.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Operated equipment while observing standard safety procedures.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Game Changer Award
- 1 1
  • I have worked on both outbound and preload sorts and in both automated and manual facilities
  • During my time here I have also taken part in the district safety audits, been chairman of the safety committee and have been a “peak Player” 2 years in a row.

Education

Bachelor of Arts - Behavioral science

University of Michigan Dearborn
Dearborn, MI
05.2015

Associate of Arts - Humanities

Schoolcraft College
Livonia, MI
05.2012

High School Diploma -

Redford Union High School
Redford, MI
05.2008

Skills

  • Package handler engagement
  • Willing and able to learn and adapt
  • Proficient in Microsoft word and excel
  • Team orientated
  • Managed gateway, Line Haul and regular operations
  • Process Implementation
  • Inventory Oversight
  • Business Partnerships
  • Corrective Actions
  • Customer Invoicing
  • Moving Boxes
  • Vendor Engagement
  • Customer Feedback
  • Customer Care
  • Process and Procedure Refinement
  • Quality Assurance and Control
  • Greeting Visitors
  • Performance Monitoring and Evaluation
  • Motivational Leadership
  • Reading Comprehension
  • Management Training
  • Logistics Coordination
  • Conflict Mediation
  • Project Scheduling
  • Supply Chain Improvement
  • Operations and Procedural Knowledge
  • Company Policy Compliance
  • Hiring and Onboarding
  • Business Leadership
  • Desktops, Laptops and Mobile Devices
  • Best Practices and Standards
  • Manage Operations
  • Team Relationships
  • Improve Performance
  • Inventory Tracking and Management
  • Human Intelligence
  • Employee Assignments
  • Records Organization and Management
  • Employee Performance Reviews

Hobbies

Hockey player and fan.

Avid reader 


Timeline

Operations Coordinator

FedEx Ground
01.2023 - Current

Operations Manger

Fedex Gound
03.2013 - 12.2022

Package Handler

Fedex
06.2009 - 03.2013

Game Changer Award
- 1 1

Bachelor of Arts - Behavioral science

University of Michigan Dearborn

Associate of Arts - Humanities

Schoolcraft College

High School Diploma -

Redford Union High School

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Nikita Walker