Nikita Ward
Hampton,VA
Summary
Seasoned Talent Management Specialist with a rich background in recruiting, developing, and retaining top talent. Strong skills in creating competitive employee packages and aligning staff capabilities with strategic objectives to drive business growth. Demonstrable impact on previous workplaces through implementation of efficient performance management systems and fostering a high-performance culture. Known for strong interpersonal skills and ability to build cross-functional teams that excel in challenging business environments.
Overview
16
16
years of professional experience
Work History
Talent Management Specialist
ISS Facility Services
San Antonio, TX
07.2022 - 05.2024
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Organized career fairs and other recruiting events to source potential candidates for open positions.
- Provided guidance to managers on best practices for cultivating a positive work environment conducive to employee engagement and productivity.
- Reviewed job descriptions regularly in order to keep them up-to-date with changing business requirements.
- Analyzed data related to workforce demographics, turnover trends, promotions to inform talent management decisions.
- Developed and implemented talent management strategies to attract, retain, and develop high-caliber employees.
- Assessed applicants' qualifications during the hiring process by reviewing resumes and administering aptitude tests.
- Monitored progress of new hires through orientation sessions or other onboarding processes.
- Maintained accurate records of all personnel documents including resumes
- Conducted employee interviews to assess skills and qualifications for current and future job roles.
- Coordinated with the human resources team on staffing issues such as recruitment, onboarding, performance reviews, disciplinary actions.
- Conducted and attended meetings on Teams
- Maintained and entered information in excel smart sheets.
- Created and sent offer letters and background check screenings.
- Assisted with our Skillbridge program.
- Worked closely with my HR generalist and HRBP on my account.
- Created and posted job requisitions to our career page as well as LinkedIn, Indeed and Recruiters.com.
- Viewed wage comps in my job areas
BOH Team Member
Burlington Coat Factory Department Store
Mount Laurel, NJ
11.2021 - 06.2022
- Attended monthly safety meetings focusing on preventing accidents in the workplace.
- Assisted in unloaded trucks daily
- Sorted inventory
- Placed price tags, and security sensors on items
- Restocked shelves
- Assisted customers in the store
- Cleaned back room and restocked for next shift
Front Desk Receptionist/Assistant Administrator
Cura Dermatology
Hanford, CA
12.2018 - 11.2019
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Responded to customer inquiries via phone, email, and in person.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Updated customer information in databases regularly to ensure accuracy of records.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Greeted customers warmly and made them feel welcome.
- Handled sensitive information in a confidential manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Assisted with scheduling appointments for clients and visitors.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Explained policies and procedures to visitors.
- Responded to inquiries and room requests made online, by phone, and via email.
- Scheduled and confirmed appointments for clients and staff.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Home Daycare Provider
Self-employeed
Lemoore, CA
10.2016 - 11.2018
- Kept detailed records of attendance, meals served, naps taken and other pertinent information related to each child's care.
- Established positive relationships with parents through regular communication.
- Encouraged creative expression through art projects, storytelling and imaginative play.
- Managed daily activities and routines for up to 10 children in a home daycare setting.
- Assisted with potty training when needed.
- Observed children's behavior and development, reported any concerns to parents or guardians.
- Provided nutritious snacks and meals according to established guidelines.
- Sanitized toys and equipment regularly.
- Enforced rules of conduct during indoor and outdoor activities in order to ensure the safety of all participants.
- Provided first aid or CPR when appropriate.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
Gas Station Cashier
Midwest Petroleum Corp
Fenton, MO
02.2014 - 03.2016
- Processed lottery tickets according to state regulations and company policies.
- Verified the age of customers purchasing alcohol or tobacco products.
- Answered customer inquiries regarding fuel prices, services offered, directions.
- Maintained up-to-date knowledge of all store promotions and policies.
- Restocked items throughout the day to ensure product availability for customers.
- Trained new employees on proper cash handling procedures.
- Greeted customers and provided excellent customer service.
- Recorded sales transactions, accepted payments, and issued receipts.
- Followed all safety protocols for handling hazardous materials such as gasoline.
- Adhered to company policies regarding refunds, returns, exchanges.
- Assisted customers with gas pump selection and use of fuel additives.
- Complied with inventory control procedures to ensure accurate record keeping.
- Balanced daily cash register totals against physical money counts at end of shift.
Retail Stock Associate
Walmart
Fenton, MO
10.2013 - 02.2014
- Maintained inventory levels by restocking shelves and rotating stock.
- Assisted with unloading delivery trucks when necessary.
- Conducted regular inventory audits to ensure accuracy of stock counts.
- Assisted customers with product selection and answered questions regarding products.
- Ensured compliance with company policies, safety regulations, and security practices.
- Unloaded delivery trucks and stocked merchandise onto shelves or into coolers and freezers as required.
- Resolved conflicts between customers in a professional manner.
- Assisted with maintaining cleanliness of the store's interior and exterior areas.
- Provided excellent customer service in a friendly, courteous manner.
- Assisted with setting up displays for new or seasonal merchandise.
Food Service Worker
McDonald's
Norfolk, VA
08.2008 - 11.2011
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Assisted with inventory management and restocking supplies as needed.
- Utilized point-of-sale systems for taking orders from customers.
- Maintained accurate records of sales transactions for end-of-day reports.
- Replenished condiments at customer tables as needed.
- Followed established cash handling procedures when collecting payment from customers.
- Delivered food orders promptly and accurately to guests tables.
- Operated dishwashing machines safely and efficiently.
- Ensured that all foods were prepared according to health department regulations.
- Cleaned kitchen areas, equipment and utensils.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Greeted customers upon arrival in the dining area.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Prepared beverages such as coffee, tea, soda.
- Maintained order and cleanliness of work areas to conform with health codes.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Performed variety of duties related to food service.
Education
Some College (No Degree) - Medical Assisting
Everest College - Chesapeake
Chesapeake, VASkills
- Workforce Planning
- Internal Communications
- Succession Planning
- Talent Acquisition
- Organizational Development
- Learning Management Systems
- Active Listening
- Attention to Detail
- Effective Communication
- Multitasking
- Team Collaboration
- Problem-solving aptitude
- Task Prioritization
- Reliability
- Professional Demeanor
- Time Management
- Self Motivation
- Talent management
- Problem-Solving
Timeline
Talent Management Specialist
ISS Facility Services
07.2022 - 05.2024
BOH Team Member
Burlington Coat Factory Department Store
11.2021 - 06.2022
Front Desk Receptionist/Assistant Administrator
Cura Dermatology
12.2018 - 11.2019
Home Daycare Provider
Self-employeed
10.2016 - 11.2018
Gas Station Cashier
Midwest Petroleum Corp
02.2014 - 03.2016
Retail Stock Associate
Walmart
10.2013 - 02.2014
Food Service Worker
McDonald's
08.2008 - 11.2011
Some College (No Degree) - Medical Assisting
Everest College - Chesapeake
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