Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic
Nikita Zorin

Nikita Zorin

Brooklyn,NY

Summary

Seasoned Small Business Owner with 8 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Results-oriented bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Bakery Owner

Krops
Saint Petersburg, Russia
05.2023 - 12.2023
  • Maintained inventory of supplies, ingredients and equipment used in the production process.
  • Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Created new recipes and developed process improvements to avoid wastages.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Ensured compliance with food safety regulations and health codes in the kitchen area.
  • Used Point of Sale register system to complete transactions.
  • Counted and balanced registers.
  • Assisted bakery manager with coordinating product ordering, receiving, and stocking.
  • Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Negotiated contracts with suppliers regarding delivery dates, payment terms and product specifications.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Implemented systems for tracking sales data from multiple outlets within the network.
  • Created cost-effective strategies to reduce waste while increasing productivity levels.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Analyzed financial records such as income statements, balance sheets and cash flow reports.
  • Developed new recipes that appealed to customers' taste preferences while meeting nutritional guidelines.
  • Established relationships with vendors to secure competitive prices for raw materials.
  • Built lasting client relationships by organizing and planning sales events.
  • Managed daily operations, client relations and IT.
  • Processed credit card payments and counted back change and currency accuracy rate.
  • Conducted regular market research surveys to identify consumer needs and preferences.
  • Coordinated work of sales and processing employees, handling as many as orders per day.
  • Collaborated with chefs on menu design, pricing structures and marketing initiatives.
  • Implemented and executed merchandising programs to maintain and increase sales.
  • Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
  • Supported long-term business strategies, generating guest relations feedback for process improvements.
  • Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
  • Researched industry trends in order to stay ahead of competitors in terms of product offerings.
  • Helped with bakery accounting by entering invoices and administering payroll.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Organized promotional campaigns to drive sales of baked goods through special offers or discounts.
  • Performed administrative tasks such as scheduling employee shifts, preparing payrolls and managing customer complaints.
  • Delegated work to staff, setting priorities and goals.
  • Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
  • Planned menus according to seasonality of products, customer demand and profit margins.
  • Trained, managed and motivated employees to promote professional skill development.
  • Managed employees.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Directed and supervised staff performance.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
  • Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
  • Managed budgeting activities such as forecasting costs, setting prices and controlling expenses.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Revamped bakery menus by suggesting new regular and seasonal product offerings.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
  • Developed and implemented a new customer service program to increase customer satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Understood and followed oral and written directions.
  • Collaborated with others to discuss new opportunities.
  • Achieved cost-savings by developing functional solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Maintained updated knowledge through continuing education and advanced training.
  • Leveraged skills to input and compile data gathered from various sources.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained schedule of class assignments to meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Delivered products to customer locations on time.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Bakery Manager

Pech and Lanch
Saint Petersburg, Russia
11.2022 - 05.2023
  • Implemented new technologies such as POS systems or online ordering platforms into the cafe's operations where appropriate.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Monitored food quality regularly to ensure it was up to required standards.
  • Maintained an accurate cash register system at all times during business hours.
  • Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Explained goals and expectations required of trainees.
  • Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Delegated work to staff, setting priorities and goals.
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels.
  • Ensured all work areas were kept clean and hygienic according to health regulations.
  • Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
  • Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
  • Set goals for staff performance while providing feedback to motivate them towards success.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Trained new employees to perform duties.
  • Resolved conflicts between team members in a professional manner.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Kept abreast of industry trends by attending relevant seminars or conferences when possible.
  • Ordered supplies needed for daily operations in a timely manner within budget constraints.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Distributed food to service staff for prompt delivery to customers.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Created and maintained detailed records of all inventory, sales, customers, orders.
  • Reported to kitchen manager before start of shift to receive assigned station, daily specials and other pertinent information.
  • Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Negotiated contracts with vendors for services such as cleaning or maintenance that would benefit the cafe's operations.
  • Conducted regular inspections of equipment used by staff members in order to maintain safety standards.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Organized promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
  • Planned weekly menus based on seasonal availability of ingredients and customer preferences.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Recruited, trained, managed and evaluated cafe staff performance.
  • Developed and implemented customer service policies and procedures for cafe staff.
  • Established relationships with local businesses or organizations that could refer customers to the cafe.
  • Analyzed financial data related to sales, profits, budgeting in order to make informed decisions regarding the cafe's future direction.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Assisted staff by serving food and beverages or bussing tables.
  • Worked with cross-functional teams to achieve goals.
  • Maintained schedule of class assignments to meet deadlines.
  • Collaborated with others to discuss new opportunities.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Planned and completed group projects, working smoothly with others.
  • Delivered products to customer locations on time.
  • Understood and followed oral and written directions.
  • Recognized by management for providing exceptional customer service.
  • Leveraged skills to input and compile data gathered from various sources.
  • Modified existing software systems to enhance performance and add new features.
  • Maintained updated knowledge through continuing education and advanced training.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Answered calls per shift to assist with customer questions and concerns.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained inventory of supplies, ingredients and equipment used in the production process.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
  • Created new recipes and developed process improvements to avoid wastages.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Ensured compliance with food safety regulations and health codes in the kitchen area.
  • Used Point of Sale register system to complete transactions.
  • Counted and balanced registers.
  • Assisted bakery manager with coordinating product ordering, receiving, and stocking.
  • Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Negotiated contracts with suppliers regarding delivery dates, payment terms and product specifications.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Implemented systems for tracking sales data from multiple outlets within the network.
  • Created cost-effective strategies to reduce waste while increasing productivity levels.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Analyzed financial records such as income statements, balance sheets and cash flow reports.
  • Developed new recipes that appealed to customers' taste preferences while meeting nutritional guidelines.
  • Established relationships with vendors to secure competitive prices for raw materials.
  • Built lasting client relationships by organizing and planning sales events.
  • Managed daily operations, client relations and IT.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Conducted regular market research surveys to identify consumer needs and preferences.
  • Coordinated work of sales and processing employees, handling as many as orders per day.
  • Collaborated with chefs on menu design, pricing structures and marketing initiatives.
  • Implemented and executed merchandising programs to maintain and increase sales.
  • Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
  • Supported long-term business strategies, generating guest relations feedback for process improvements.
  • Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
  • Researched industry trends in order to stay ahead of competitors in terms of product offerings.
  • Helped with bakery accounting by entering invoices and administering payroll.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Organized promotional campaigns to drive sales of baked goods through special offers or discounts.
  • Performed administrative tasks such as scheduling employee shifts, preparing payrolls and managing customer complaints.
  • Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
  • Planned menus according to seasonality of products, customer demand and profit margins.
  • Trained, managed and motivated employees to promote professional skill development.
  • Managed employees.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Directed and supervised staff performance.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
  • Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
  • Managed budgeting activities such as forecasting costs, setting prices and controlling expenses.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Revamped bakery menus by suggesting new regular and seasonal product offerings.
  • Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
  • Developed and implemented a new customer service program to increase customer satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.

Cafe Manager

Vlavash
Saint Petersburg, Russia
02.2021 - 11.2022
  • Implemented new technologies such as POS systems or online ordering platforms into the cafe's operations where appropriate.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Monitored food quality regularly to ensure it was up to required standards.
  • Maintained an accurate cash register system at all times during business hours.
  • Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Explained goals and expectations required of trainees.
  • Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Delegated work to staff, setting priorities and goals.
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels.
  • Ensured all work areas were kept clean and hygienic according to health regulations.
  • Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
  • Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
  • Set goals for staff performance while providing feedback to motivate them towards success.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Resolved conflicts between team members in a professional manner.
  • Trained new employees to perform duties.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Kept abreast of industry trends by attending relevant seminars or conferences when possible.
  • Ordered supplies needed for daily operations in a timely manner within budget constraints.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Distributed food to service staff for prompt delivery to customers.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Created and maintained detailed records of all inventory, sales, customers, orders.
  • Reported to kitchen manager before start of shift to receive assigned station, daily specials and other pertinent information.
  • Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Negotiated contracts with vendors for services such as cleaning or maintenance that would benefit the cafe's operations.
  • Conducted regular inspections of equipment used by staff members in order to maintain safety standards.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Organized promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
  • Planned weekly menus based on seasonal availability of ingredients and customer preferences.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Recruited, trained, managed and evaluated cafe staff performance.
  • Developed and implemented customer service policies and procedures for cafe staff.
  • Established relationships with local businesses or organizations that could refer customers to the cafe.
  • Analyzed financial data related to sales, profits, budgeting in order to make informed decisions regarding the cafe's future direction.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Assisted staff by serving food and beverages or bussing tables.
  • Worked with cross-functional teams to achieve goals.
  • Maintained schedule of class assignments to meet deadlines.
  • Collaborated with others to discuss new opportunities.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Planned and completed group projects, working smoothly with others.
  • Delivered products to customer locations on time.
  • Understood and followed oral and written directions.
  • Recognized by management for providing exceptional customer service.
  • Leveraged skills to input and compile data gathered from various sources.
  • Modified existing software systems to enhance performance and add new features.
  • Maintained updated knowledge through continuing education and advanced training.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Answered calls per shift to assist with customer questions and concerns.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Coffee Shop Manager

Cofix
Saint Petersburg, Russia
02.2020 - 12.2021
  • Supervised cashiers and baristas to ensure accuracy of orders and customer satisfaction.
  • Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Decreased food and utensil waste by waste separation and recycling.
  • Explained goals and expectations required of trainees.
  • Designed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
  • Provided leadership by setting a positive example for staff members in terms of attitude, attendance, punctuality, appearance, work ethic and job knowledge.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Assisted staff by serving food and beverages or bussing tables.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Established procedures for quality control standards throughout all aspects of production process.
  • Trained new employees to perform duties.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Conducted regular inventory checks to ensure adequate stock levels were maintained.
  • Evaluated employee performance regularly through one-on-one meetings or formal reviews.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Oversaw food and beverage preparation to minimize waste and verify consistent presentation.
  • Tracked customer feedback through surveys and other methods to improve services offered in the store.
  • Ensured compliance with health and safety regulations in the workplace.
  • Researched new product lines that could be added to existing offerings based on consumer demand.
  • Negotiated contracts with suppliers to obtain competitive pricing on products used in the store.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Created weekly schedules for baristas that met customer needs while ensuring labor costs stayed within budget.
  • Developed relationships with local businesses to promote brand awareness and increase foot traffic into the store.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Managed daily operations of coffee shop, including scheduling staff and ordering supplies.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Monitored financial performance of the store on a daily basis, identifying areas needing improvement or cost savings opportunities.
  • Organized promotions to launch new coffee drinks and increase sales.
  • Addressed customer complaints promptly and professionally, resolving issues effectively.
  • Recruited new employees as needed for seasonal demands or permanent positions.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Kept coffee shop in compliance with health code standards and food safety guidelines.
  • Assisted customers with menu selections, taking special dietary requirements into account.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Oversaw all employee training programs related to coffee preparation, customer service, and store policies.
  • Developed innovative strategies for increasing sales and improving customer service.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Monitored employee performance and corrected errors impacting service, safety and profits.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Delegated work to staff, setting priorities and goals.
  • Distributed food to service staff for prompt delivery to customers.
  • Understood and followed oral and written directions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Delivered products to customer locations on time.
  • Planned and completed group projects, working smoothly with others.
  • Maintained schedule of class assignments to meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Modified existing software systems to enhance performance and add new features.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Leveraged skills to input and compile data gathered from various sources.
  • Completed day-to-day duties accurately and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Collaborated with others to discuss new opportunities.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Analyzed market trends to determine optimal product mix for maximum profitability.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Education

GED -

Russian University of Cooperation
Saint Petersburg
09-2020

Skills

  • Regulatory Compliance
  • Labor Relations
  • Business Management
  • Marketing Tactics
  • Administrative Oversight
  • Budget Administration
  • Design Coordination
  • Strategic Project Planning
  • Marketing
  • Hiring and Staffing
  • Client Service
  • Contract Management
  • Customer Relations
  • Business Development
  • Project Estimating
  • Staff Hiring
  • Cost Reduction
  • Project Management
  • Life Cycle Project Management
  • Employee Development
  • Contract Negotiation Expertise
  • Negotiation
  • Budget Development
  • Cash Flow Optimization
  • Verbal and Written Communication
  • Investor Relations
  • Staff Management
  • Sales Oversight
  • Product Branding
  • Relationship Building
  • Business Marketing
  • Operations Management
  • Human Resource Management
  • Strategic Planning
  • Talent Development
  • Business Administration
  • Team Oversight
  • Profit and Loss Analysis
  • Financial Planning
  • Business Planning
  • Financial Management
  • Program Creation and Implementation

Languages

Russian
Native/ Bilingual
English
Limited

Websites

Timeline

Bakery Owner

Krops
05.2023 - 12.2023

Bakery Manager

Pech and Lanch
11.2022 - 05.2023

Cafe Manager

Vlavash
02.2021 - 11.2022

Coffee Shop Manager

Cofix
02.2020 - 12.2021

GED -

Russian University of Cooperation

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Nikita Zorin