Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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NIKITHIA RUSHING

NIKITHIA RUSHING

Lancaster,SC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

24
24
years of professional experience

Work History

Customer Service

Synchrony Financial
04.2021 - Current
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Handled customer inquiries and suggestions courteously and professionally

Supervisor

Startek
07.2020 - 04.2021
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Monitored workflow to improve employee time management and increase productivity
  • Boosted team performance by developing customer service training materials and conducting service training
  • Developed and implemented customer service policies to enhance satisfaction
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures

Customer service Representative

Shutterfly
10.2018 - 01.2020
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Investigated and resolved customer inquiries and complaints quickly
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management

Medical Supply Specialist

US Army
07.1999 - 11.2003
  • Stocked wards and clinics in hospital and assisted in handing utensils to the doctor during surgeries
  • Handled day-to-day shipping and receiving overseeing more than 100 packages per day

Education

High school diploma -

Forest Hills High School
6.1999

Skills

  • Case Management Software
  • Promotions Programs
  • Information Updates
  • First-Tier Technical Support
  • Telephone Etiquette
  • Customer Relations
  • Conflict Mediation
  • Money Handling Abilities
  • Customer Service
  • Administrative and Office Support
  • Customer Retention Strategies

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service

Synchrony Financial
04.2021 - Current

Supervisor

Startek
07.2020 - 04.2021

Customer service Representative

Shutterfly
10.2018 - 01.2020

Medical Supply Specialist

US Army
07.1999 - 11.2003

High school diploma -

Forest Hills High School

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NIKITHIA RUSHING