Austin Clark
Wichita,KS
Summary
Determined and enthusiastic professional who has invested in ones' education & certificates to excel at every step in my IT career. Obtaining and developing skills such as troubleshooting of TCP/IP, Switching & Routing protocols, MPLS, Load balancing, STP, VTP, HSRP, VLAN, QoS and other switching technologies. I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Field Technician
Kainix Technology LLC
Albany
01.2019 - 03.2023
- Followed established security protocols and practices to ensure server infrastructure security
- Executed kiosk installations for enhanced customer experience
- Managed desktop imaging and configurations, including file transfers and risk management.
- Upgraded iOS firmware and strengthened switches by implementing Security Technical Implementation Guide (STIG).
- Continuous search for new technologies or methods that optimize server infrastructure performance
- Monitored help desk tickets, ensuring issues were resolved and originators were kept informed about the status.
- Responded quickly to emergency situations requiring immediate attention.
Field Technician
Phoenix Systems
Alpharetta
01.2022 - 03.2022
- Utilized expertise in interpreting floor plans to accurately place wiring at designated locations, while utilizing ladders and necessary power tools.
- Identified various low voltage cable types such as Cat5, Cat6, RG6U, 16/2, 16/4, 22/2, and 22/4 along with their specific uses.
- Effectively handled network stability by monitoring performance and resolving issues.
- Ensured proper installation of equipment to optimize customer experience
- Collaborated with IT team members on multiple systems and network projects and implementations
- Provided recommendations for improving systems and network configurations, assessing necessary hardware and software for implementation.
- Identified potential safety hazards related to job tasks and took appropriate action to eliminate them.
- Responded quickly to emergency situations requiring immediate attention.
- Tested newly installed systems prior to deployment in order to ensure functionality.
Network Specialist (Contract)
Georgia Networking Company LLC
Powder Springs
06.2021 - 07.2021
- Implemented precise installation of CAT5, CAT6, and coaxial cables into main distribution frame and independent distribution frame as per blueprints to achieve customer satisfaction. Proficiently terminated cable ends.
- Coordinated and supported the development and implementation of information security policies, procedures, standards, and guidelines.
- Deployed state-of-the-art programmable switches (Cisco)
- Identified and addressed security issues to safeguard authority assets
- Utilized sketches and blueprints effectively to accurately locate wiring or equipment according to building and safety codes
- Led efforts in upgrading iOS firmware and strengthening switches with the application of STIGs (Security Technical Implementation Guide).
- Adapted to diverse outdoor conditions and terrains while performing fieldwork.
- Educated customers about company's products and services to present service upgrade opportunities.
Education
Kinesiology -
Morehouse College
05.2017
Diploma -
South Gwinnett High School
05.2012
Skills
- Ability to learn new skills
- Ability to work cooperatively in a fast-paced team environment
- Provide technical assistance to computer users
- Assess and mitigate system security threats/risks
- Implement security designs in hardware, software, data, and procedures
- Experience identifying, troubleshooting, and resolving security issues related to network devices, servers, and PCs
- Excellent written and verbal communication skills
- Ability to work in a collaborative team environment
- Component repair
- Safety Management
- Electronics repairs
Accomplishments
- CompTIA Security+, (2021)
- CompTIA Network+, (training)
Languages
- English, Fluent
- French, Intermediate
Timeline
Field Technician
Phoenix Systems
01.2022 - 03.2022
Network Specialist (Contract)
Georgia Networking Company LLC
06.2021 - 07.2021
Field Technician
Kainix Technology LLC
01.2019 - 03.2023
Kinesiology -
Morehouse College
Diploma -
South Gwinnett High School