Nikiya Artis
Dallas ,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Kaiser Permanente
Duluth, GA
11.2021 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Promoted available resources and connected members with services.
- Maintained confidentiality of patient finances, records and health statuses.
- Maintained up-to-date knowledge of product and service changes
Customer Service Representative
Maytronics
Duluth, GA
04.2021 - 10.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided primary customer support to internal and external customers
Customer Service Advocate
Phobio
Atlanta, GA
05.2019 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information regarding charge accounts and loyalty programs.
- Responded to customer requests for products, services and company information.
- Answered customers' financial questions completely and accurately to cultivate trusting and loyal relationships with clients.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Sales Representative Manager
AutoNation Toyota
Lithia Springs, GA
02.2018 - 07.2019
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Drove team revenue totals by bringing in top sales numbers.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Answered telephone and email inquiries from potential customers.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
Customer Service Representative
Overby-Seawell Company
Kennesaw, GA
02.2017 - 02.2018
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Obtained underwriting approval by completing application for coverage.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Collected all premiums on or before effective date of coverage.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Customer Service Representative
The Home Depot Store Support Center
Atlanta, GA
08.2013 - 08.2016
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Developed and maintained courteous and effective working relationships.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
- Generated department orders and accompanying documentation.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered phone calls and answered questions from potential customers.
- Set appointments with salespeople and potential customers.
Education
High School Diploma -
New Fellowship High-school
Titusville, FL08.2010
Skills
- Inbound and Outbound Calling
- International sales support
- Complaint resolution
- Technical Support
- Administrative support
- Creative problem solving
- CRM
- Good listening skills
- Professional telephone demeanor
- Multi-line phone talent
Timeline
Member Service Representative
Kaiser Permanente
11.2021 - Current
Customer Service Representative
Maytronics
04.2021 - 10.2021
Customer Service Advocate
Phobio
05.2019 - 12.2020
Sales Representative Manager
AutoNation Toyota
02.2018 - 07.2019
Customer Service Representative
Overby-Seawell Company
02.2017 - 02.2018
Customer Service Representative
The Home Depot Store Support Center
08.2013 - 08.2016
High School Diploma -
New Fellowship High-school
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