NIkiya Berman-Foley
Canton,IL
Summary
Dynamic professional with a proven track record in customer service and employee training, notably at McDonald's. Excelled in team leadership and adaptability, enhancing team performance and customer satisfaction. Skilled in cash handling and fostering teachable environments, achieving significant improvements in operational efficiency.
Offering strong leadership and communication skills, eager to learn and grow in collaborative environment. Contributes to understanding of training principles and team dynamics, delivering practical solutions and support. Ready to use and develop organizational and teamwork skills in any role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Crew Trainer
McDonald's
01.2024 - 12.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Roofer
up to Kode Construction
03.2022 - 01.2024
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed, repaired, and replaced single-ply roofing systems.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
- Inspected problem roofs to determine best repair procedures.
- Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Resolved issues quickly by troubleshooting problems related to leaks, structural damage, or poor workmanship from previous contractors.
- Facilitated successful collaboration between various trades working concurrently on-site streamlining overall project coordination efforts.
- Improved customer satisfaction by providing detailed consultations on roofing materials and techniques.
- Ensured safety compliance on all job sites, significantly reducing workplace incidents.
- Increased project completion speed with implementation of innovative roofing tools and methods.
Heavy Equipment Operator
Halbert Real Estate
01.2018 - 11.2021
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated excavators, Forklifts, and scisssor lifts to transport heavy materials, practicing safety measures.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
- Remodeled apartments
Manager
Arbys Resturant
01.2021 - 04.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Sales Associate
Kirby Vacuum Sales & Service
04.2020 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed a team of door to door salesmen
- Answered customer questions about sizing, accessories, and merchandise care.
- My team prepared demonstrations in order to make the sell
Cook
Steak N Shake
01.2016 - 01.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Camp Counselor
Great Oaks Christian Camp
05.2011 - 08.2015
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
Education
High School Diploma -
Canton High School
Canton, IL01-2016
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Ability to adapt
- Being teachable
Accomplishments
Recently started my own clothing line.
I was able to purchase my first two rental properties,
And My greatest accomplishment in life is that Im able to be a great father .
Certification
Forklift
Timeline
Crew Trainer
McDonald's
01.2024 - 12.2024
Roofer
up to Kode Construction
03.2022 - 01.2024
Manager
Arbys Resturant
01.2021 - 04.2021
Sales Associate
Kirby Vacuum Sales & Service
04.2020 - 10.2020
Heavy Equipment Operator
Halbert Real Estate
01.2018 - 11.2021
Cook
Steak N Shake
01.2016 - 01.2018
Camp Counselor
Great Oaks Christian Camp
05.2011 - 08.2015
High School Diploma -
Canton High School
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