Nikiya Brown

Experienced and results-driven professional with a strong track record in supporting real estate operations and fostering positive client relationships. Efficiently manages property listings, coordinates showings, and handles administrative tasks to optimize office productivity. Skilled in multitasking and effective communication, ensuring seamless transactions and high levels of client satisfaction.

• Resolved product issue through consumer testing.
• Documented and resolved [Issue] which led to [Results].
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Supervised team of [Number] staff members.
• Achieved [Result] through effectively helping with [Task].
• Achieved [Result] by completing [Task] with accuracy and efficiency.
• Achieved [Result] by introducing [Software] for [Type] tasks.
• Collaborated with team of [Number] in the development of [Project name].

• Microsoft Office Specialist (MOS) - Microsoft.

Given my experience in banking, financial services, and customer engagement, I may have been recognized for:

✔ De-escalating and resolving complex customer issues in high-pressure environments, particularly during my role at Goldman Sachs.
✔ Providing accurate financial guidance and fraud resolution while maintaining professionalism and empathy.
✔ Handling high-call volumes efficiently while ensuring each customer feels valued and heard.
✔ Contributing to high customer satisfaction scores, possibly leading to company-wide recognition for top service representatives.
✔ Training or mentoring new employees, showcasing my leadership in customer service excellence.

If I haven’t won this award yet, I can pursue similar recognitions in my next banking role by maintaining high customer satisfaction metrics, receiving positive feedback, and excelling in service-based KPIs.