Nikkajhia Harley
Erie,PA
Summary
Dynamic Customer Advocate with Highmark, adept at conflict resolution and customer research. Excelled in delivering exceptional service, achieving first-call resolution metrics while fostering strong client relationships. Proficient in Microsoft Office and data entry, I effectively resolved complex issues, enhancing service quality and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Advocate
Highmark
07.2021 - Current
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Maintained comprehensive records of all client interactions, allowing for efficient follow-up and enhanced overall service quality.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
Education
Business Administration
Central Technical Highschool
Erie, PA06-2014
Skills
- Customer services
- Data entry skills
- Conflict resolution
- Customer research
- Educating customers
- Claims investigation
- Microsoft office
- Time management
- File management
Timeline
Customer Advocate
Highmark
07.2021 - Current
Business Administration
Central Technical Highschool
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