Nikka Mae Parlingayan
SKOKIE,Illinois
Summary
Career-focused job seeker, anxious to obtain an entry-level medical coding position to help launch career while achieving company goals. Compassionate and committed to creating positive rapport with patients and providing quality patient care. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Caregiver
Peter Colnon, Patient & Employee
Chicago, IL
06.2017 - 11.2023
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided companionship through conversation and other recreational activities.
- Ensured that all safety protocols were followed at all times within the facility.
- Provided assistance with daily living activities such as bathing, dressing, and grooming.
- Tracked and reported client's progress based on observations and conversations.
- Improved patient outlook and daily living through compassionate care.
- Helped client get in and out of bed and wheelchair.
- Developed strong and trusting rapport with patient to facilitate smooth, quality care.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Observed and documented changes in resident behavior or physical condition.
- Reported concerns to client's POA to promote optimal care.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Helped client communicate with loved ones by typing written messages and relaying verbal messages.
- Supported independence of client by helping him identify solutions to problems without taking over decision-making responsibilities.
- Respected client privacy by maintaining confidentiality of information shared during interactions.
- Monitored health and well-being of client and reported significant health changes.
- Organized oral medications for client following dosage and schedule requirements.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Monitored vital signs and reported any changes to supervisor.
Restaurant Server
Seafood City
Chicago, IL
09.2016 - 01.2017
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Assisted other servers as needed during peak hours or special events.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Calculated charges, issued table checks and collected payments from customers.
- Adhered to established sanitation standards at all times while serving food or drinks.
- Stocked service areas with supplies during slow periods.
- Complied with safety procedures when handling food items or cleaning materials.
- Trained new employees to perform duties.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Restaurant Hostess
Sheldon Kane
Skokie, IL
08.2015 - 01.2016
- Answered phones promptly to record and confirm reservations.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Monitored dining area to assess server capacity and estimate wait times.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Balanced cash register at end of shift according to established procedures.
- Built positive relationships with other front-of-house and kitchen staff.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Took reservations from patrons by phone or online.
Education
Some College (No Degree) - Occupational Therapy Assistance
City Colleges of Chicago - Wilbur Wright College
Chicago, ILSome College (No Degree) -
Oakton Community College
Des Plaines, ILCPC-A -
AAPC
Skills
- Dependable and Responsible
- Multitasking and Organization
- Respectful and Compassionate
- Problem-Solving
- Supportive Companionship
- Strong Ethics
- Quality Program Protocols
- Compassionate Communication
- Time Management
- Patient Care
- Customer Service
- Adaptable
- Calm and Level-Headed Under Duress
- Collecting Vital Signs
- Medical Terminology Knowledge
- Care Plan Implementation
- Quality Assurance
- Knowledgeable in Microsoft Word and Excel
- Attention to Detail
Certification
- Recently passed the CPC examination under AAPC
Languages
English
Native/ Bilingual
Visayan
Native/ Bilingual
Tagalog
Native/ Bilingual
Book Illustrator
- had previous experience working remote because I was given the amazing opportunity to draw and illustrate a children's book called " Don't Fall, Franny" on Amazon. I participated in group call meetings and communicated via emails and phone calls. Had good time management skills and achieved company deadlines on time.
Timeline
Caregiver
Peter Colnon, Patient & Employee
06.2017 - 11.2023
Restaurant Server
Seafood City
09.2016 - 01.2017
Restaurant Hostess
Sheldon Kane
08.2015 - 01.2016
Some College (No Degree) - Occupational Therapy Assistance
City Colleges of Chicago - Wilbur Wright College
Some College (No Degree) -
Oakton Community College
CPC-A -
AAPC
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