Nikka Somozo
Accounts Manager
Winston-Salem,North Carolina
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Very dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Persuasive Account Manager skilled at developing diverse clientèle. Constantly looks for new ways to promote products and build professional network ties.
- Goal-oriented manager with distinguished experience in sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
- Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
- Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Experience to organizations requiring interpretation and translation services. Speaks Filipino & English fluently and Japanese in day-to-day setting.
Overview
15
15
Years of Professional experience
2
2
Years of continued Higher Education in Psychology
2
2
Years of Business Administration studies
2
2
Years of Mass Communication studies
2
2
Years of Nursing studies
3
3
Spoken languages, fluent in Filipino, English & Japanese
Work History
Accounts Manager
Cellular Sales Of Knoxville
Clemmons, NC
03.2021 - Current
- Maintained consistent sales by developing and deepening positive customer connections.
- Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Increased profitability and enhanced sales delivery for all carriers and products by managing, training and recruiting top talent.
Senior Manager, Sales and Marketing
The Fenix Co. Ltd
Nagoya, Aichi Prefecture
12.2014 - 09.2021
- Analyzed sales and marketing data for improved strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed sales promotions and marketing strategies on major social media sites.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Organized events and product presentations related to national conferences and conventions.
- Recruited and trained at least 74 team members with different nationalities, language and cultures
Administrative Assistant
Pru Life UK Borromeo Agency
09.2009 - 06.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Coached new employees on administrative procedures, company policies and performance standards.
Market Researcher
Western Wats Inc
06.2008 - 06.2009
- Analyzed and consolidated data from different sources to generate campaign performance reports.
- Scheduled interview appointments with respondents and created multiple questionnaires before commencing data collection.
- Recorded accurate respondents' answers during interviews for future reference.
- Devised questionnaires, surveys and open forum discussions to generate real-time data collection from target demographic.
Timeline
Accounts Manager - Cellular Sales Of Knoxville
03.2021 - Current
Senior Manager, Sales and Marketing - The Fenix Co. Ltd
12.2014 - 09.2021
Administrative Assistant - Pru Life UK Borromeo Agency
09.2009 - 06.2010
Market Researcher - Western Wats Inc
06.2008 - 06.2009
Skills
- Employee Performance Evaluations
- Exceeding Customer Expectations
- Wireless Accessories Sales
- Credit and Debt Card Processing
- Engaging with Diverse Customers
- Merchandise Receiving and Handling
- Customer Service
- Adaptable and Flexible
- Effective Customer Communication
- Customer Complaint Resolution
- POS Inventory System Operation
- Customer Inquiries
- Contract Review
- Sales Records Management
- Profitability Assessments
- Goal-Driven
Languages
English
Full Professional
Japanese
Limited Working
Filipino
Native or Bilingual
HOBBIES & INTERESTS
- Local and International Travel
- Learning foreign languages and cultures
- Trying out different restaurants
- Hollywood and International Movies
- Reading & watching crime documentaries
- Reading General Psychology
- Product research
- Music
Accomplishments
- Top Producer in my second full month on sales floor
- One of the top producers who are invited for annual awarding event