Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nikkera Porter

Altamonte Springs,FL

Summary

Service desk agent with several years of inside and field experience analyzing and solving challenging it issues. Relentless troubleshooter with persistence and customer service orientation to leave no service problem unsolved. Ambitious go-to person thriving under pressure and empathize with and support stressed-out clients. Resourceful professional with many years of diverse IT service experience for various hardware and software platforms. Tech-savvy computer expert with passion for teamwork and helping others while adapting to unexpected challenges. Committed to keeping abreast of new technologies and proven at uncovering new, timesaving solutions to common service issues.

Overview

6
6
years of professional experience

Work History

Service Desk Representative

Walmart
Apopka, FL
03.2022 - Current
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Operated cash registers to process payments for goods and services.
  • Processed credit card transactions accurately and efficiently.
  • Updated records of returned items in computer database or physical filing system.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Answered customer inquiries regarding store policies and procedures.

Customer Service Representative

CVS
Orlando, FL
11.2018 - 03.2022
  • Followed up on unpaid claims in a timely manner.
  • Ensured accuracy of all data entered into computer system.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Created new patient accounts in EMR system as needed.
  • Managed incoming faxes related to patient registration processes.
  • Facilitated communication between patients, staff members, and third party payers.

Education

High School Diploma -

Oak Ridge High School
Orlando, FL
06-2018

Skills

  • Typing 65 wpm
  • HIPPA Knowledge
  • Very punctual
  • Account Management
  • Application support
  • Training and mentoring
  • Guest communication
  • Client Relationship Management
  • Hardware troubleshooting
  • Remote Support
  • Credit and cash payments
  • Problem-solving skills
  • Guest Services
  • Customer Service
  • Microsoft Office

Languages

English
Full Professional

Timeline

Service Desk Representative

Walmart
03.2022 - Current

Customer Service Representative

CVS
11.2018 - 03.2022

High School Diploma -

Oak Ridge High School

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Nikkera Porter