Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nikki Abenoja

Pittsburg,CA

Summary

Professional City Letter carrier seeking a part-time evening shift position. Highly-motivated individual with strong work ethics, adaptability and exceptional interpersonal skills.

Overview

27
27
years of professional experience

Work History

City Letter Carrier

United States Postal Service, USPS
Walnut Creek, CA
05.1998 - Current
  • Delivered mail and packages to residences and businesses on a daily basis.
  • Maintained professional and effective public relations with customers and community members.
  • Operated company vehicle in a safe manner while delivering mail along the assigned route.
  • Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
  • Ensured that all safety guidelines were followed during deliveries.
  • Followed through on instructions given by post office management.
  • Performed daily pre-trip inspections on vehicles prior to use.
  • Adhered to all USPS regulations as they pertain to letter carrier duties.
  • Organized incoming, outgoing mail in order to ensure timely delivery, pickup.
  • Collaborated with other carriers in order to complete routes efficiently and effectively.
  • Furnished customers with postal information, change-of-address cards and other postal forms.
  • Researched customer inquiries related to delivery status of packages or letters.
  • Furnished customers with postal information and provided change of address information and other related postal forms.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.

Teleservice Representative

Kaiser Permanente
San Francisco, CA
05.1997 - 04.1998
  • Provided customer service and technical support to customers over the phone.
  • Adhered strictly to quality standards set by the company regarding customer interactions.
  • Offered alternative solutions where necessary to resolve customer queries quickly and efficiently.
  • Monitored incoming emails and responded within established time frames.
  • Responded promptly to customer inquiries, complaints, and requests for assistance.
  • Developed positive relationships with customers through courteous and professional communication.
  • Resolved customer complaints by escalating calls to proper department.

Education

High School Diploma -

Pittsburg Senior High School
Pittsburg, CA
06-1992

Skills

  • Accountability
  • Mail Sorting
  • Safe Driving
  • Route Navigation
  • Computer Skills
  • Call Handling
  • Customer Service
  • Performance-Driven
  • Email and Telephone Etiquette
  • Attention to Detail
  • Professional Communication
  • Stress Tolerance
  • Appointment Scheduling
  • Typing 50 WPM
  • Positive and Professional

References

References available upon request.

Timeline

City Letter Carrier

United States Postal Service, USPS
05.1998 - Current

Teleservice Representative

Kaiser Permanente
05.1997 - 04.1998

High School Diploma -

Pittsburg Senior High School

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Nikki Abenoja