Summary
Overview
Work History
Education
Skills
Timeline
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Nikki Abraham

Brookings,SD

Summary

Adept at balancing drawers and enhancing customer experiences, I excelled at Teals Market by leveraging my expertise in spirit, wine, and beer, alongside my commitment to exceptional service. My proactive approach in restocking and sanitizing ensured operational excellence, contributing significantly to the store's loyalty program success.

Overview

2
2
years of professional experience

Work History

Cashier

Teals Market
Sisseton, SD
04.2023 - 05.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.

Shift Leader

Pizza Hut
Sisseton, SD
12.2021 - 03.2023
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Adhered to all health code regulations while preparing food items for customers.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
  • Assisted in the development and implementation of new operational procedures.

Education

GED -

Sisseton High School
Sisseton, SD

Skills

  • Product restocking
  • Returns processing
  • Drawer balancing
  • Spirit, wine, and beer expertise
  • Payment posting
  • Cleaning and sanitizing
  • Strong verbal and written communication
  • Shift leadership
  • Team motivation

Timeline

Cashier

Teals Market
04.2023 - 05.2024

Shift Leader

Pizza Hut
12.2021 - 03.2023

GED -

Sisseton High School

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Nikki Abraham