Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikki Abron

Fairburn,GA

Summary

Aspiring Base Manager with 23+ years of experience of employing, goal implementing, managing, and developing. Monitored performance and Hospitality against SWA Values and expectation, initiated corrective actions to improve results. Resolved and justified staffing, and training needs to achieve Station and Base Operations goals.





Overview

10
10
years of professional experience

Work History

Inflight Assistant Base Manager

Southwest Airlines
04.2015 - Current
  • Help maintain a successful Operation in two Bases. Leading over 2000 Flight Attendants, as well as Cultivating and strengthening lasting relationships of a smaller Base of Flight Attendants from a former airline.
  • Building a top performing Leadership Team through the Assistant Base Manager Mentorship program, Identifying and providing appropriate developmental
    experiences for individuals with growth potential and preparing them for Next Level Leadership
  • Actively help drive innovation for the past 7 years by leading the Flight Attendant Strategic Team (FAST), collaborating cross departmentally to execute on focus areas set forth by the Department Leadership Team. Acknowledging differences of opinion and considering
    alternative perspectives (Drink tray, AHA Sparkling water, liquor bag, snacks)
  • Currently involved in the implementation and testing phase of SWA Irregularity (IR/SOPI) Reporting application, creating a platform to be cross-utilized amongst several departments(SOARS Project)
  • Developed the framework for the Hospitality Standards Team in collaboration with other department Leaders to meet the needs of our FA's in their interactions with Customers, as well as Hospitality Standards for Leaders in their interactions with Flight Attendants
  • Currently Partnering with BNA Station Leadership and KPI Team, analyze and help identify opportunities to reduce Inflight and Station delays through the Key Performance Indicator metrics and assessing performance
  • Collaborate with Flight Ops to foster Unity amongst workgroups, ensuring employees are treated with respect regardless of their Culture or background. Determine areas of concern and how to best resolve those issues.

Command Center Manager

Southwest Airlines
10.2013 - 04.2015
  • Assisted in the development and implementation of the Command Center for all Southwest Airlines Stations
  • Customized and built an Irregular Operations (IROP) plan for the MDW Station that included a deicing and gate conflict process and procedures. Anticipate constraints and challenges during winter season
  • Developed cost control measures for the Command Center to aid Supervisors in making decisions with confidence. Recognizing when processes call for a different approach in order to maintain a successful operation

Education

High School Diploma -

Thornton Township High School
Harvey, IL

Skills

  • Lean Six Sigma; Yellow Belt
  • SWA Flight Attendant Strategic Team (FAST) Member
  • Assistant Base Manager Mentor
  • Base Operations Subject Matter Expert
  • Inflight Pullsheets Subject Matter Expert
  • Sexual Misconduct Atlanta Base Point of Contact
  • BNA KPI Team Member

Timeline

Inflight Assistant Base Manager

Southwest Airlines
04.2015 - Current

Command Center Manager

Southwest Airlines
10.2013 - 04.2015

High School Diploma -

Thornton Township High School

Similar Profiles

CREATE PROFILE
Nikki Abron