Summary
Overview
Work History
Education
Skills
Leadership Experience
Certification
Timeline
Generic

Nikki Akau

Makawao

Summary

Branch Manager at Bank of Hawaii with extensive experience in customer service and sales management. Expertise in regulatory compliance and operational risk assessment, leading to enhanced client engagement and performance. Focused on team development and achieving strategic objectives through strong leadership.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Branch Manager

Bank of Hawaii
Maui
02.2017 - Current
  • Develops customer service procedures and performance measures
  • Leads the team with lobby engagement behavior, customer-focused service
  • Personifies the BOH brand and its extension, teamwork, reasoned thinking, thoughtful decision making, perseverance and efficiency
  • Involves and engages team members to learn from each other and customer interactions
  • Teaches staff about providing the best customer experience for all segments
  • Identifies and resolves or escalates customer situations
  • Meets regularly with each team member to check status, set career goals and establish/adjust development plan
  • Sets appropriate sales, work performance, and development goals and regularly evaluate performance against those goals
  • Responsible for the timely and effective management of HR forms and documents relevant to immediate staff
  • Responsible for the day to day operation of the branch – staffing, scheduling, customer service, sales and service, operational risk, compliance, etc.
  • Personally responsible for interaction with an identification of high net worth clients
  • Responsible for compliance of Bank policies and procedures, applicable laws and regulations
  • Provides regular training and updates for team, complies with audit recommendations, and identifies and monitors high risk activity at branch
  • Represents Bank of Hawaii in the community
  • Identifies community activities and encourages staff to be involved in community service activities
  • Performs all other miscellaneous responsibilities and duties assigned

Personal Banking Officer

Bank of Hawaii
Maui
05.2015 - 02.2017
  • Services an assigned portfolio of approximately 300 top tier consumer clients focusing on building/deepening relationships
  • Maintains and sells financial services to the clients by addressing both long-term and short-term goals through profiling and understanding their clients’ mindsets and personal stories to ensure financial needs and personalized financial solutions are delivered in a proactive manner
  • Executes call program and maintains an active relationship with all top tier clients and clients of influence
  • Identifies and secures new high and/or potentially high value consumer clients
  • Networks in the community and market area
  • Refers clients to subject matter experts in the organization for cross sell opportunities
  • Actively and accurately tracks sales pipeline
  • Works closely with Branch staff and line of business partners to identify clients and opportunities that are best served and expanded by the Personal Banker

Consumer Banking Rep

Bank of Hawaii
Maui
01.2011 - 01.2015
  • Responsible for opening accounts, sales, and maintained a portfolio of high value clients
  • Served as liaison for sales and servicing of financial services and products
  • Actively set out to convert prospects into clients
  • Focused on the retention and deepening of customer relationships by providing a high level quality of service
  • Maintained and sold financial services to clients by addressing long-term and short-term goals through profiling
  • Interviewed, processed applications, and closed for all consumer credit products
  • Responsible for managing calling efforts, referrals, sales tracking and prospecting to achieve personal sales goals and contributed to overall unit goals
  • Maintained strong knowledge of all new products, programs and sales promotions

Teller

Bank of Hawaii
Maui
01.2010 - 01.2011
  • Provided quality service assisting clients in various banking transactions
  • Processed a wide range of financial transactions, some to include cashing checks, accepting deposits, issuing cashier’s checks, processing wire transfers, selling traveler’s checks, etc.
  • Performed duties as needed of ATM, Vault, or Night Depository custodian
  • Bought and sold currency from vault and tellers
  • Provided support in area of the branch such as answering phones, safe deposit activity, filing, reviewing various reports, and reviewing and complying with circulars and policies
  • Used knowledge of products and services to actively participate in sales/referral programs
  • Identified client’s needs and provided verbal and printed information and explained the features and benefits of the appropriate product

Assistant and Receptionist

Palms Travel Express
Maui
01.2003 - 01.2010
  • Assisted with the daily operations of the business
  • Managed accounting and finance information; file and record paper work
  • Regularly reorganized, cleaned and catalogued paper filing area
  • Contributed to the time management of the business
  • Ran errands and responded to additional tasks in a quick and efficient manner
  • Interacted and responded to customers and their inquiries

Education

Bachelor of Science - Business Administration

Saint Mary’s College of California
Moraga, CA
05.2010

Skills

  • Microsoft Office proficiency
  • Customer service excellence
  • Sales management expertise
  • Regulatory compliance
  • Operational risk assessment
  • Performance evaluation
  • Relationship building
  • Typing speed: 70 WPM
  • Intermediate Japanese

Leadership Experience

  • Pukalani Community Association, Maui, HI, Board member, 07/01/25, Current
  • Na Keiki O Emalia, Maui, HI, Board member, 01/01/23, 12/31/23
  • Junior Achievement, Maui, HI, Volunteer, 01/01/20, Current
  • Teach Children to Save, Maui, HI, Volunteer, 01/01/17, Current
  • Epic ‘Ohana/Bank of Hawaii, Maui, HI, Financial coach, 01/01/14, 12/31/17
  • Ka Ipu Kukui Fellows Program, Maui, HI, Fellow, 01/01/14, 12/31/15
  • Saint Mary’s College of California-HAPA/Hawaii Club, Moraga, CA, Public Relations Manager and Executive Team Member, 01/01/06, 12/31/10
  • Habitat for Humanity, Kauai, HI, Volunteer, 01/01/04, 12/31/04

Certification

  • Notary Public

Timeline

Branch Manager

Bank of Hawaii
02.2017 - Current

Personal Banking Officer

Bank of Hawaii
05.2015 - 02.2017

Consumer Banking Rep

Bank of Hawaii
01.2011 - 01.2015

Teller

Bank of Hawaii
01.2010 - 01.2011

Assistant and Receptionist

Palms Travel Express
01.2003 - 01.2010

Bachelor of Science - Business Administration

Saint Mary’s College of California

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