Nikki Albright
Bloomington,IN
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Fresh Thyme. Skilled in staff training and development, and adept at fostering customer relations. Achieved significant improvements in team performance and service quality through effective supervision and motivational strategies.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Fresh Thyme
04.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated and input weekly orders to maintain inventory levels.
- Assisted in training and onboarding of new employees to maintain adequate staffing levels.
Managing Co-Owner
Outdoor Matters
03.2018 - 12.2023
- Optimized supply chain management by fostering relationships with reliable vendors who deliver high-quality products at competitive prices.
- Oversaw financial management, including budgeting, forecasting, and expense tracking to optimize fiscal performance.
- Implemented marketing strategies that effectively promoted the brand and attracted new customers.
- Provided exceptional customer service, resulting in high client retention rates and referrals.
- Evaluated employee performance regularly, providing constructive feedback and setting realistic objectives for improvement.
- Allocated resources efficiently for optimal productivity, reducing waste while maintaining quality standards.
- Managed daily operations, ensuring smooth workflow and satisfied clients.
- Communicated with customers to implement their vision into landscape design.
- Assisted in recruiting, hiring and training of team members.
Shift Manager
Kroger
02.2013 - 03.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Stocked shelves and rotated inventory according to expiration date.
Skills
Customer Relations
Team motivation
Product and service knowledge
Staff Training and Development
Staff Supervision
Workload Management
Retail Operations
Customer rapport
Compliance understanding
Orientation and training
Employee Performance Evaluations
Team Leadership
Timeline
Assistant Manager
Fresh Thyme
04.2023 - Current
Managing Co-Owner
Outdoor Matters
03.2018 - 12.2023
Shift Manager
Kroger
02.2013 - 03.2018
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