Susan Allgood
Princeton,TX
Summary
Well-qualified dispatcher and data entry clerk with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Dispatcher
Waste Connections
01.2022 - 04.2023
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and personnel to coordinate timely service of trash and recycle pickup.
- Directed dispatching, routing, and tracking of 50+ fleet vehicles.
- Maintained professional relationship drivers to increase trust, reliability and rapport.
- Tracked service progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track drivers daily paperwork and maintain proper records and documentation.
- Assisted in resolving customer complaints and grievances.
Underwriting Assistant
State Farm Mutual Automobile Insurance Company
02.2019 - 09.2021
- Process policies in a timely manner.
- Assist underwriting in processing approvals.
- Processed 40-50 cases per hour.
- Trained coworkers by watching them process policy requests and directing them to appropriate training material.
- Requested information from sales agents to better assist customers needs.
- Gained knowledge of homeowners insurance.
- Verified data integrity and accuracy.
Data Entry
Delta Bail Bonds
09.2015 - 02.2019
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Followed data entry protocols, rules and regulations.
Cashier and Food Prep
Taco Bell
01.2013 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
Education
High School Diploma -
Allen High School
Allen, TX05.2015
Skills
- Microsoft Office
- Driver Support
- Fleet Dispatching
- Effective Customer Communication
- Solving Customer Concerns
- Customer Service and Assistance
- Filing
- Data Integrity
- Editing Documents
- Insurance Processing
- Correct Errors
- Data Entry
Timeline
Dispatcher
Waste Connections
01.2022 - 04.2023
Underwriting Assistant
State Farm Mutual Automobile Insurance Company
02.2019 - 09.2021
Data Entry
Delta Bail Bonds
09.2015 - 02.2019
Cashier and Food Prep
Taco Bell
01.2013 - 09.2015
High School Diploma -
Allen High School
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