Nikki Allison
Klamath Falls,OR
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
Work History
Eligibility Worker (Human Services Specialist 3)
Oregon Department Of Human Services
07.2018 - Current
- Play a critical role in providing a safety net that supports better outcomes for Oregonians.
- Provide resources that support individual and family stability.
- Experience developing collaborative relationships that foster trust, inclusivity, and respect with colleagues and community partners.
- Experience applying lessons-learned to varying environments and situations; welcoming constructive feedback and suggestions to strengthen work performance.
- Experience independently identifying, assessing and resolving barriers or inefficiencies in a business setting.
- Demonstrated experience with technical skills that include basic computer and search engine knowledge, email communication and learning new web-based platforms.
- Determine eligibility for people applying for various programs and benefits through interviewing, gathering and assessing information. Programs we administer include Supplemental Nutrition Assistance Program (SNAP), Long Term Care (LTC) services, Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), Domestic Violence services and various Medicaid (Health insurance) programs.
- Experience managing large amounts of information and consistently meeting deadlines to achieve desired outcomes.
- Experience building collaborative relationships that foster trust, inclusivity and respectful conflict resolution amongst other team members, subject matter experts, agency personnel and third-party vendors.
- Experience providing training to peers on technical and/or complex topics.
Elite Customer Service Specialist/Assistant Supervisor
New Earth
07.2012 - 06.2018
- Learn policy, procedure and programs for an extensive compensation plan and products.
- Experience providing training to peers on technical and/or complex topics.
- Assistant Supervisor to assist in difficult calls or situations.
- Assist all top associates with all aspects of their business and make sure they are earning the most commissions for their multilevel marketing business.
- Answer Customer calls for interviewing to obtain information and personal data for needs to answer questions, create accounts and place orders.
- Experience building collaborative relationships that foster trust, inclusivity and respectful conflict resolution amongst other team members, subject matter experts, agency personnel and third-party vendors.
- Be open for changes in the organization and stay up on policy and procedures.
- Professional communication skills to ensure quality service daily by telephone, in writing or in person.
- Experience in working in multiple software programs.
- Experience managing large amounts of information and consistently meeting deadlines to achieve desired outcomes.
Education
No Degree - Airline Travel Specialist
International Air Academy Inc
Vancouver, WA06-1994
High School Diploma -
Mazam High School
Klamath Falls, OR06-1992
Skills
- Written and verbal communication
- Telephone etiquette
- Data entry
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
- Problem-solving
- Time management
Timeline
Eligibility Worker (Human Services Specialist 3)
Oregon Department Of Human Services
07.2018 - Current
Elite Customer Service Specialist/Assistant Supervisor
New Earth
07.2012 - 06.2018
No Degree - Airline Travel Specialist
International Air Academy Inc
High School Diploma -
Mazam High School
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