Nikki Amparan
Wolfforth,TX
Summary
Efficient Office Assistant with 2+
years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Office Assistant
Maega Energy Services
Wolfforth, TX
09.2023 - 05.2024
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Maintained business records by updating customer information.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Applied for city permits and handled certificate of completions for completed jobs.
General Laborer Carpenter
Broken Horn Construction
Wolfforth , TX
02.2023 - 09.2023
- Assisted in the assembly of structures from wood and other materials.
- Loaded and unloaded materials onto trucks for delivery to job sites.
- Measured, cut, and shaped wood pieces according to specifications.
- Installed doors, windows, stairs, cabinets, siding, flooring, roofing systems, and other components as needed.
- Operated power saws and drills to cut lumber into specified sizes.
- Performed maintenance tasks such as sanding surfaces or applying preservatives to wood products.
- Repaired damaged walls by replacing drywall sections or patching holes with spackling compound.
- Applied finishes like paint or varnish to protect the surface of wooden objects.
- Assembled scaffolding and ladders for working at heights safely.
- Cleaned up debris on construction sites daily after work was completed.
- Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.
House Keeper/Ranch Hand
Stirrup Ranch- Al Iverson
Ordway- Canyon City, CO
08.2016 - 10.2018
- Maintained multiple (3+) buildings and performed regular maintenance on multiple properties within the ranch.
- Coordinated housekeeping activities throughout the property.
- Assisted guests with requests related to housekeeping services.
- Managed supply restocking, display arrangements and general housekeeping.
- Assisted in the daily care of livestock, including feeding and watering animals.
- Maintained fences and gates to ensure safety of animals.
- Performed general ranch maintenance such as cleaning stalls, barns, and other areas.
- Operated tractors and farm equipment for various tasks.
- Monitored pastures for health of vegetation and water sources.
- Provided medical treatments to sick or injured animals.
- Harvested hay for use in winter months.
Housekeeper/All Round General Laborer
Tongue River Ranch- NM Division
Raton, NM
09.2013 - 08.2016
- Maintained Cleaning and supplies in 4+ cabins among the ranch.
- Executed general maintenance and preventative measures during the winter months.
- Observed proper use of chemicals when cleaning various surfaces.
- Used cleaning chemicals following proper guidelines.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Completed general carpentry, electrical, mechanical, HVAC and plumbing installations and repairs.
- Notified supervisors of faulty operations and defective materials to improve production.
- Maintained, repaired, replaced fencing within the property lines.
- General security to prevent trespassers. (30,000+ Acres)
- Assist NM Game & Fish with proof of trespassers.
Sales Associate Manager
Santa Fe Trail Traders
Raton, NM
03.2003 - 06.2016
- Was responsible for the day to day operations and making sure deposits and balances were correct.
- In charge of choosing products that reflected our standards and pricing of said items.
- General operator of the business, while the owner was out.
- Progressive/positive growth within the industry.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Cross-trained in other departments within the store including checkout counter operations.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained professional relationships with customers.
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
- Was in charge of taking orders online, processing, packaging , and shipping products.
- Dealt with customer complaints in a timely manner and assisted with productive solutions to achieve customer satisfaction.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA11-2009
Skills
- Payroll Processing
- Clerical Support
- Business Administration
- Bookkeeping
- Customer Service
- Supply Management
- Customer Engagement
- Client Relationship Management
- Exceptional multi-tasker
- Goal Setting
Timeline
Office Assistant
Maega Energy Services
09.2023 - 05.2024
General Laborer Carpenter
Broken Horn Construction
02.2023 - 09.2023
House Keeper/Ranch Hand
Stirrup Ranch- Al Iverson
08.2016 - 10.2018
Housekeeper/All Round General Laborer
Tongue River Ranch- NM Division
09.2013 - 08.2016
Sales Associate Manager
Santa Fe Trail Traders
03.2003 - 06.2016
High School Diploma -
Penn Foster Career School
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