Summary
Overview
Work History
Education
Skills
Timeline
Generic

NIKKI-ANN ORTA

West Melbourne

Summary

Experienced in worldwide material management for over 5 years and with a total of 10 years in customer service. Accomplished group leader known for motivational and relatable personality. Professional logistics worker excelling in inventory management, order fulfillment, and efficient warehouse operations. Strong team collaborator focused on achieving results, adapting to changing needs, and ensuring reliable performance. Dependable, organized, and equipped with excellent communication and problem-solving abilities. Ready to make a valuable contribution to your team.

Overview

14
14
years of professional experience

Work History

Order Filler

Walmart Distribution Center
03.2025 - Current
  • Handle and process freight safely and correctly throughout the facility. Order Fill freight in an accurate and timely manner.
  • Utilize freight handling equipment in a safe and correct manner.
  • Maintain a clean work environment to ensure safety and compliance.
  • Comply with company policies, procedures, and standards of ethics and integrity. Ensure freight quality and integrity.

Store Manager

Cumberland Farms
06.2022 - 03.2025
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Provided prompt, efficient, and courteous customer service while ensuring a pleasant shopping experience for all customers.
  • Completed customer transactions and responded to customer inquiries via phone, tablet, and in person.
  • Conducted Monthly Cost Inventory and weekly cycle counts. Making inventory adjustments as needed to update the on-hand balance.
  • Replenished products and supplies to ensure our products are well stocked, as well as maintaining a clean shopping environment.
  • Processed returns through vendors to receive credit as needed.
  • Execution of all store-level merchandising, marketing programs, and paperwork.

Customer Service Representative

Alight Solutions
02.2022 - 05.2022
  • Handled a high volume of inbound calls from our clients’ employees to answer questions, provide education, and solve complex financial issues related to their 401(a) savings.
  • Assisted in processing transactions such as 401(a) withdrawals or contributions, and retirement elections. This also included additional research and ongoing casework.
  • Leveraged my computer navigation skills to toggle between multiple screens and systems to provide answers and support. This included assisting the caller in navigating the system as well.
  • Created and updated files in the database and communicated with third parties to research and assist the customer with updates or inquiries.

Decentralized Materiel Support Supervisor

United States Air Force, RAF Lakenheath, England
08.2019 - 07.2021
  • Confirmed customer orders via telephone and email. Tracked orders to ensure on-time deliveries.
  • Mastered global distribution logistics technology, dealing with allocation, shipping, and receiving of materials.
  • Met production needs and ensured zero-part shortages for multiple accounts. Monitored system processing and made on-the-spot corrections for processing errors. Returned 7,700 assets into the system; saved the Air Force $175M
  • Developed database retrieval scripts for material management support analyses.

Inventory Manager

United States Air Force, Incirlik Air Force Base, Turkey
07.2018 - 07.2019
  • Led inventory schedule/re-design for Air Force assets; performed monthly inventories worth $11M

Warehouse Apprentice/ Supply Liaison

United States Air Force, Ramstein Air Force Base, Germany
06.2016 - 06.2018
  • Established an aircraft parts warehouse meeting specific requirements and optimizing space provided by saving 30% room in the original layout plan. Ensured deliveries could be accomplished as scheduled.
  • Supervised 12 subordinates, ensuring the team focuses on meeting monthly inspection standards. Training provided on part number research for acquiring parts matching unique aircraft.
  • Acquisition of materials for maintainers to ensure all individuals had the necessary tools to increase production.

Cashier

Wendy’s, Long Island City, NY
01.2012 - 12.2015
  • Established respectable relationships with associates and customers to increase production and sales.
  • Controlled and consolidated back stock to allow more product into multiple locations.
  • Built up displays to advertise best-selling products. Ensured sales floor/refrigerators held maximum merchandise.

Education

Associate Degree - Applied Science Logistics

Community College of the Air Force
Montgomery, Alabama
11.2019

Associate Degree - Arts

Queensborough Community College
Bayside, New York
12.2014

Skills

  • Customer Service
  • Microsoft Proficient
  • Effective Listening
  • Team Leadership
  • Problem Solving
  • Supply Chain Management
  • Operations Management
  • Adaptability
  • Thick Skin
  • Customer Relationship Management (CRM)
  • Time Management
  • Warehouse Safety

Timeline

Order Filler

Walmart Distribution Center
03.2025 - Current

Store Manager

Cumberland Farms
06.2022 - 03.2025

Customer Service Representative

Alight Solutions
02.2022 - 05.2022

Decentralized Materiel Support Supervisor

United States Air Force, RAF Lakenheath, England
08.2019 - 07.2021

Inventory Manager

United States Air Force, Incirlik Air Force Base, Turkey
07.2018 - 07.2019

Warehouse Apprentice/ Supply Liaison

United States Air Force, Ramstein Air Force Base, Germany
06.2016 - 06.2018

Cashier

Wendy’s, Long Island City, NY
01.2012 - 12.2015

Associate Degree - Arts

Queensborough Community College

Associate Degree - Applied Science Logistics

Community College of the Air Force