Niccole Ascol
San Angelo
Summary
Experienced with managing cafeteria operations, including staff supervision and food safety protocols. Uses effective inventory management to ensure cost control and quality service. Track record of fostering collaborative team environment and delivering consistent results.
Overview
35
35
years of professional experience
Work History
Cafeteria Manager
San Angelo Independent School District
08.2015 - Current
- Managed daily cafeteria operations, ensuring compliance with health and safety regulations.
- Developed and implemented menu plans based on nutritional guidelines and student preferences.
- Supervised staff, providing training and support to enhance service quality and efficiency.
- Monitored inventory levels, reducing waste through efficient stock management practices.
- Led initiatives to improve customer satisfaction by soliciting feedback and adjusting offerings accordingly.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Ensured timely food preparation by coordinating kitchen staff schedules effectively based on peak hours of operation.
- Managed inventory effectively, reducing waste and ensuring availability of popular items.
Customer Service Representative
Blue Cross Blue Shield of Texas
07.2011 - 07.2015
- Resolved customer inquiries and issues efficiently through active listening and effective communication.
- Managed high-volume calls while maintaining service quality and adherence to company policies.
- Documented customer interactions accurately in CRM system, ensuring data integrity and follow-up actions.
- Collaborated with cross-functional teams to streamline processes, enhancing overall customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Home Manager
San Angelo State Supported Living Center
02.1991 - 12.2010
- Oversaw daily operations, ensuring compliance with state regulations and quality care standards.
- Coordinated activities and schedules for residents to promote engagement and community involvement.
- Managed staff training programs, enhancing team performance and service delivery.
- Developed individualized care plans in collaboration with multidisciplinary teams to meet resident needs.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Maintained a safe and comfortable living environment for residents through rigorous property maintenance and inspections.
- Increased family involvement in care plans by organizing events and providing regular updates on resident progress.
Education
High School Diploma -
Water Valley High School
Water Valley, TX05-1992
Skills
- Food preparation
- Health and safety procedures
- Food handling
- Sanitation standards
- Kitchen equipment operation
- Health regulations
- Inventory management
- Food and supplies ordering
- Teamwork
- Attention to detail
- Team leadership
- Active listening
Timeline
Cafeteria Manager
San Angelo Independent School District
08.2015 - Current
Customer Service Representative
Blue Cross Blue Shield of Texas
07.2011 - 07.2015
Home Manager
San Angelo State Supported Living Center
02.1991 - 12.2010
High School Diploma -
Water Valley High School