Summary
Overview
Work History
Education
Skills
Timeline
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Nikki Asher

Bristol,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

31
31
years of professional experience

Work History

Quality Analyst

Thyrv
10.2016 - Current
  • Analyzed quality and performance data to support operational decision-making.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.


Insurance Sales Agent

WoodmenLife
07.2015 - 10.2016
  • Generated quotes and proposals for clients to match individual needs.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.



Assistant Manager

Bassham Orthodontics
01.2011 - 07.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Loan Officer

First Tennessee Bank
01.2006 - 01.2011
  • Developed strong relationships with customers through high levels of customer service.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Maintained strict confidentiality of bank records and client information.
  • Collaborated with other departments to promptly process loan applications.

Head Vault Teller

Bank Of America
01.1993 - 01.2006
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
  • Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
  • Investigated staff out-of-balance conditions and instituted corrective procedures.

Education

No Degree - Business

King College
Bristol TN

No Degree - Business

Northeast State Community College
Blountville, TN

Skills

  • Continuous Improvement
  • Correction Action Planning
  • Materials Inspection
  • QA Methodologies Mastery
  • Audit Processes
  • Training Implementation
  • Customer Service-Focused
  • Financial Services
  • Loans
  • Team Player

Timeline

Quality Analyst

Thyrv
10.2016 - Current

Insurance Sales Agent

WoodmenLife
07.2015 - 10.2016

Assistant Manager

Bassham Orthodontics
01.2011 - 07.2015

Loan Officer

First Tennessee Bank
01.2006 - 01.2011

Head Vault Teller

Bank Of America
01.1993 - 01.2006

No Degree - Business

King College

No Degree - Business

Northeast State Community College

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Nikki Asher