Nikki Baah
West Hempstead,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Work Study Student
Student Service Center
Albany, NY
08.2022 - 05.2024
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed high-volume of inbound and outbound customer calls.
Patient Care Technician
St Peters Health Care
Albany, NY
05.2023 - 11.2023
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
Medical Aide
Hillside Polymedic Diagnostic and Treatment Center
Queens, NY
06.2021 - 01.2023
- Assisted patients in communicating their problems with their healthcare providers
- Set up diagnostic and treatment appointments for patients
- Maintained clean and well-organized environment for client happiness and safety.
- Monitored patient condition by observing physical and mental status, intake and output and exercise levels.
Education
High School Diploma -
St. Francis Preparatory School
Queens 06-2020
Bachelor of Science - Biology
Albany, State University of New York
Albany, NY05.2024
Skills
- Computer Skills
- Patient Education
- Positive Attitude and Professional
- Vital Signs Monitoring
- Adding, Calculating and Billing Machines
- Organization and Multitasking
Languages
- Native in Twi
Certification
- BLS certified
Timeline
Patient Care Technician
St Peters Health Care
05.2023 - 11.2023
Work Study Student
Student Service Center
08.2022 - 05.2024
Medical Aide
Hillside Polymedic Diagnostic and Treatment Center
06.2021 - 01.2023
High School Diploma -
St. Francis Preparatory School
Bachelor of Science - Biology
Albany, State University of New York
- BLS certified
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