Hi, I’m
Nikki Baldwin
Charlotte,NC
Summary
Highly motivated and results-driven professional with a diverse background in education, sports management, military leadership, property management, resident engagement, and administrative expertise. Proven track record in building vibrant and engaged communities through strategic event planning, resident satisfaction initiatives, and exceptional customer service. Brings a fresh perspective and a people-first approach to apartment management. Recognized for organizational skills, budget management abilities, and commitment to excellence. Consistently surpassing expectations by delivering innovative solutions and fostering meaningful relationships with supervisors, residents, and stakeholders.
Overview
15
years of professional experience
1
Certification
Work History
The Learning Habitat
Administrative Assistant to the Director
07.2023 - Current
Job overview
- Provide administrative support for a private educational institution, including scheduling, financial coordination, and event planning.
- Collaborate with government agencies to manage awarded scholarships, ensure compliance with regulations, and oversee testing conditions for over 400 students.
- Successfully organized multiple fundraising events for the scholarship fund, increasing community engagement and financial contributions.
- Conduct school tours, manage parent-teacher communication, and assist with student behavior interventions to enhance satisfaction and retention.
- Oversee website updates, event calendars, and newsletters to ensure effective communication and branding.
- Coordinate special events, student testing processes, and career/education programs to ensure seamless execution.
Arborbrook Christian Academy
P.E. Department Head / Assistant Athletic Director
08.2019 - 05.2023
Job overview
- Organized and managed events for over 300 participants annually, fostering engagement and a sense of community.
- Oversaw interviews, hiring processes, and staff onboarding to build an effective and cohesive team.
- Managed inventory for athletic equipment and facilities, ensuring accurate records and timely replenishment.
- Created and monitored budgets for school athletics programs and special events, ensuring financial efficiency.
- Supervised staff and maintained facilities, ensuring safety, compliance, and functionality.
- Trained and managed staff while coordinating logistics for school operations and extracurricular activities.
- Developed and coordinated initiatives that expanded budgetary allocations and opportunities for students.
Arboretum
Leasing Agent
06.2017 - 08.2019
Job overview
- Delivered exceptional leasing services, including property tours, application processing, and lease signings, contributing to a 95% occupancy rate.
- Conducted market research and recommended pricing adjustments to maximize revenue and competitiveness.
- Designed and executed resident retention programs, achieving a 25% increase in lease renewals.
- Collaborated with property management and maintenance teams to address resident concerns and ensure a high standard of property upkeep.
- Ensured compliance with Fair Housing regulations and ethical leasing practices.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
US Army
Military Police Officer
08.2011 - 07.2017
Job overview
- Led and managed teams in high-pressure situations, ensuring the safety and security of personnel, equipment, and facilities.
- Responsible for overseeing and managing millions of dollars in U.S. Military equipment, maintaining accountability and operational readiness.
- Conducted law enforcement duties, including criminal investigations, surveillance, and emergency response.
- Trained and mentored junior soldiers in tactical procedures, safety protocols, and military regulations, fostering leadership and team cohesion.
- Coordinated and executed large-scale security operations during high-profile events, ensuring mission success and compliance with U.S. Army standards.
United States State Department
General Services Office Intern
11.2009 - 08.2011
Job overview
- Coordinated logistics for embassy events and high-level meetings, ensuring operational requirements were met efficiently.
- Managed procurement activities, vendor relationships, and contracts to support embassy operations.
- Monitored and maintained property facilities, ensuring adherence to U.S. government standards and policies.
- Developed strong cross-cultural communication skills while working with international stakeholders.
- Tracked budgets and provided logistical support for team projects, ensuring efficient resource allocation.
Education
Superior School of Real Estate Charlotte, NC
Certificate from Real Estate
10.2020
United States Army
Military Police Officer
07.2016
Mary Baldwin CollegeStaunton, VA
Bachelor In Architectural Science from Political Science
05.2015
Skills
- Administrative & Operational: Expertise in organization, budget management, compliance with housing regulations, scheduling, and record-keeping
- Property Management & Leasing: Proficient in conducting property tours, managing resident retention, market analysis, and vendor coordination
- Community Engagement & Events: Skilled in planning and executing large-scale events (300 attendees), marketing strategies, and building strong community relationships
- Leadership & Management: Experienced in training, mentoring, and supervising staff, overseeing hiring processes, managing high-value assets, and resolving conflicts effectively
- Technical Proficiency: Advanced knowledge of Google Workspace, Trello, Blackbaud, leasing software, Canva, and Microsoft Office Suite
- Customer Service & Professionalism: Strong interpersonal skills with a focus on delivering exceptional customer service, building rapport, and maintaining professionalism in all interactions
Certification
- Google Project Management
- SEO Google Certification
- Spanish
- Google Social Media Marketing
- Army Physical Readiness
- Adult/Child First Aid
Languages
Spanish
Software
RealPage
Zillow
Realtor
ResidentPortal
ActiveBuilding
Stratis
Timeline
Administrative Assistant to the Director
The Learning Habitat
07.2023 - Current
P.E. Department Head / Assistant Athletic Director
Arborbrook Christian Academy
08.2019 - 05.2023
Leasing Agent
Arboretum
06.2017 - 08.2019
Military Police Officer
US Army
08.2011 - 07.2017
General Services Office Intern
United States State Department
11.2009 - 08.2011
United States Army
Military Police Officer
Superior School of Real Estate
Certificate from Real Estate
Mary Baldwin College
Bachelor In Architectural Science from Political Science
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