Nikki Baptista
Henderson,NV
Summary
Experienced technician with strong background in equipment maintenance and repair. Skilled in troubleshooting, assembly, and quality control. Focused on team collaboration and achieving high standards in every task. Reliable and adaptable to changing needs, ensuring consistent results and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Rental Shop Technician 2H
Empire Southwest- Caterpillar
08.2019 - Current
- Proven consistent progression withing Cashman Equipment and Empire Southwest
- Moved from gate attendant to yard attendant, Apprentice technician, to Technician Mechanic 2H in Rental Department
- Troubleshoot and diagnose equipment malfunctions and failures
- Ensure equipment is programmed correctly for client applications
- Test all attachments are in working order before leaving to client job sites
- Inspect all equipment as it returns from rent
- Create inspection reports outlining what maintenance and repairs, if any, are required
- Maintain equipment as it returns from client rentals
- Ensure all equipment is 'rental ready' before making it available
- Ensure all equipment is safe and in working order to give clients the best possible rental equipment
- Maintain good client relations and support for corporate marketing objectives
- Communicate with rental reps and coordinators of repair timelines and progressions
- Prepare service reports
- Prepare customer damage reports and quotes
- Kept shop clean, organized and stocked with supplies.
- Contributed to a safer work environment by consistently following safety protocols and procedures.
- Repaired parts, components and assemblies to correct malfunctions.
- Supported team members with technical expertise, helping to resolve complex issues and improve overall performance.
- Efficiently managed multiple tasks, ensuring all projects were completed on time without compromising quality.
- Collaborated effectively with colleagues to complete challenging projects within established deadlines.
- Reduced equipment downtime through regular maintenance and prompt troubleshooting.
- Maintained accurate records of repair work completed, enabling efficient tracking of equipment history and warranty information.
Service Writer/Parts Sales
State Electric Generator
11.2018 - 07.2019
- Schedule all installations, routine maintenance, and repair jobs for all technicians
- Manage all inside and outside parts sales
- Communicate directly with customers about what repairs were done or recommended
- Manage all inside and outside parts and generator install sales
- Research parts no longer in production to find cross references for outside customers and technicians
- Create Generator install, repair, and parts quotes for inside and outside customers
- Manage payments of part and install accounts
- Track and maintain running inventory of parts and necessary maintenance supply
- Manage weekly supply and parts orders for technicians and install team
- Verify all appointments with customers and technicians
- Follow up with customer satisfaction of repairs, services, and installs
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Improved customer satisfaction by providing timely and accurate service estimates.
Group Ticket Sales/Event Coordinator
Santa Cruz Beach Boardwalk- Seaside Co.
02.2017 - 10.2018
- Assist promotions director with all Boardwalk public events including camp outs, themed events, concerts and movies on the beach, and holiday events
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Assist Group Sales manager with group ticket sales
- Communicate with other participating departments and delegate tasks to security, food services, ticket services, facilities, and maintenance crews
- Assist promotions director in creating and coordinating new events such as ice skating and beer festivals
- Assist group sales manager in group ticket sales during off season
- Take orders from schools and youth groups for group ticket discounts, set up reservations and meeting space
- Assist event planning staff in coordinating all private events
- Generate and maintain event timelines, guest lists, staff schedules, vendor lists, and other tasks as needed
Office Manager Assistant
Modesto 7up Bottling Co- Varni Bros Corp
05.2008 - 02.2017
- Assist office manager and general manager of sales in all office and sales tasks
- Run weekly, monthly, and yearly sales reports
- Assist in running weekly and monthly inventory in 3 warehouses
- Scan and account for all sitting products in warehouse
- Assist general manager of sales in all new product launches
- Create and distribute sales materials to sales team
- Take customer calls and inquiries for new products and sales orders
- Enter sales orders into the system and assign them to the delivery route
- Customer services, answer incoming phone calls from customers and off-site sales staff
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
Bachelor of Science - Business Administration And Marketing
California State University, Stanislaus
Turlock, CA08-2015
Skills
- Precision measuring
- Hydraulic systems
- Road testing
- Diagnosis and repairs
- Routine Maintenance
- Customer Service
- Problem-solving abilities
- Computer Skills
- Following safety practices
- Machinery Operation
- System Repair
Certification
- New Technician Development Program- Earthmoving Apprentice Program, Cashman Equipment/Empire Southwest 06/2023
Timeline
Rental Shop Technician 2H
Empire Southwest- Caterpillar
08.2019 - Current
Service Writer/Parts Sales
State Electric Generator
11.2018 - 07.2019
Group Ticket Sales/Event Coordinator
Santa Cruz Beach Boardwalk- Seaside Co.
02.2017 - 10.2018
Office Manager Assistant
Modesto 7up Bottling Co- Varni Bros Corp
05.2008 - 02.2017
- New Technician Development Program- Earthmoving Apprentice Program, Cashman Equipment/Empire Southwest 06/2023
Bachelor of Science - Business Administration And Marketing
California State University, Stanislaus
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