RACHEL "NIKKI" BARGERSTOCK
Denver,CO
Summary
Experienced with tenant relations, operational oversight, and financial management. Utilizes strategic planning to enhance property value and efficiency. Strong understanding of lease administration and maintenance protocols.
Overview
13
13
years of professional experience
Work History
Sr. Property Manager
Altos Realty Advisors, LLC
11.2024 - 12.2025
- Maintained meticulous records of all property transactions, including resident issues, leases, renewals, and notice to vacates.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants including Resident Referral Programs, Marketing Flyers to local businesses, utilizing Facebook Marketplace, and using creative online marketing ads.
- Investigated and resolved any tenant complaints to better maintain occupancy. The goal was tenant satisfaction by promptly addressing maintenance issues and concerns or resident disputes to the best of our ability within our lease and legal guidelines.
- Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
- Audited properties for rental license requirements, completed many yearly insurance walks which required repairs to maintain coverage, and negotiated contracts with vendors for the best possible pricing for the service.
- Stayed abreast of industry trends, consistent state law changes, and best practices through continuing education opportunities.
- Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
District Manager
Birge and Held
08.2023 - 11.2024
- Supervised 5 separate locations (3 in Denver, 1 in Ft. Collins, 2 in Colorado Springs), enforcing high-quality standards of operation in both leasing and in maintenance.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within my district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities to be promoted within the portfolio.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Reduced vacancy turnover rates by implementing proactive retention strategies designed to address resident concerns and building a sense of community to avoid escalated into NTVs.
Property Manager
Altos Realty Advisors, LLC
06.2022 - 08.2023
- Solely responsible for 102 doors across 60 properties in the Lakewood, Aurora, Littleton, Denver, and Centennial areas.
- Occupancy was maintained at 100% for the month of May and as of July 1st, occupancy was 97%.
- Maintained top performance within the company in Delinquency Collections at 2%. Tasked to create a company training session on how to improve collection techniques to achieve under a 5% DQ rate.
- Complete maintenance requests for residents and vacant units using all 3rd party vendor sources which requires scouting new vendors, verifying their credentials, receiving quotes and following a chain of approval with the ownership of each property. We have no in-house maintenance crew.
- Gather all necessary information from resident caused or other caused damage to the property, submit insurance claims, and complete the funds release procedures to receive payment where applicable.
- Design and implement a preventative maintenance and capital improvements yearly plan for each property in regards to their individual needs. We do not work with budgets for any of my properties.
- Maintain a positive relationship with the various HOA's in the communities where a property resided.
Housekeeping Supervisor
Steamboat Lodging Company
11.2021 - 06.2022
- Lead a 15 person team of inspectors and housekeepers for smooth execution of daily operations for short-term and high-end rentals of 43 owned homes as a third-party management company. Forecast inventory within the budget to ensure on-time availability of cleaning and laundry supplies. Resolve inventory issues by assessing day-to-day activities from top to bottom to ensure full advantage of material costs. Utilize excellent multitasking and problem-resolution skills to handle emergencies before guest arrival.
- Communicated with team members to gather and analyze feedback, developed new procedures for workflow improvement, and introduced bonus policies to boost employee morale.
- Provided high-quality services and received positive feedback for the company on multiple travel-related websites.
- Successfully enabled the company to secure and maintain more than $1M in business revenue.
- Reduced inspection time and improved productivity by enhancing coordination between cleaners and inspectors.
- Maintained positive rapport of the company by meeting the needs of owners and protecting owners’ assets in line with safety standards and practices.
Senior Asset Manager
KCDC
03.2021 - 11.2021
- Headed a team of four office staff and six maintenance employees to manage 11 properties (totaling 541). Restructured the office culture by introducing new policies and procedures with a focus on continuous staff engagement. Oversaw property activities, including recertifications, move-ins, resident events, and maintenance. Ensured maximum tax compliance by facilitating and maintaining satisfactory desk audits.
- Merged 11 blended occupancy properties within one office, including LIHTC, PBRA, and Section 8.
- Introduced a centralized system to manage paperwork and mitigate risks of file loss, which minimized the number of people losing funding by 10%.
- Coordinated and passed 6 REAC physical property inspections from HUD within a duration of 10 weeks and secured an outstanding score of 93% average, resulting in no further inspections for 2-3 years required.
- Efficient with Yardi operating Software.
- “Knoxville Community Development Corporation with 177 employees, providing affordable housing”
Multi-site Property Manager - The Highlands, Wildforest Apartments
StoneRiver Property Management
09.2019 - 03.2021
- Managed a portfolio of 9 locations of historical buildings in Downtown Birmingham and delivered services to residents and property owners. Temporarily managed both the 9 The Highlands buildings and oversaw Wildforest Apartments (220 units) during renovations for 2.5 months until the arrival of property manager from Georgia. Scrutinized marketing and finance performance to provide improvement solutions.
- Maintained 100% compliance in file audits by restructuring the existing filing system, which optimized follow-ups with prospects and liability compliance with legal lease agreements.
- Successfully negotiated contract agreements to perform pending repairs and control serious damage while improving cost savings.
- Supervised social media marketing using multiple platforms, such as Instagram pages, Facebook marketplace, and Apartments.com.
- Increased occupancy from 82% to 96% by adding information about properties on social media platforms to better perform in leasing.
- Leased all 4 vacant units within 8 months by conducting extensive renovation repairs and maintenance of Hermosa (built 1920’s) within a budget of less than $300k with return on investment within 24 months by increasing projected rental income.
- Gained valuable insight into renovation projects with an emphasis on vendor negotiation, favorable repair bids, and cost control.
- Ensured maximum safety and security of properties by coordinating with local patrols, adding additional locking door mechanisms, addressing trespassing violations, increasing exterior and interior lighting, and gathering bids for camera systems.
- Synchronized with vendors to prepare schedules for repair work, including plumbing, electrical, interior and exterior repair, roofing, foundations, and glass/window repair.
- Achieved significant improvement over last 13% in NOI by implementing policies for free leases, marketing appropriate application expenses, equipment increases, and market-rate adjustment.
- Improved occupancy from 43% to 93% at one location by resolving structural and interior issues of the building, costing an average of $7915 a month in vacancy loss.
- Assisted in showing/sale of StoneRiver Manor, which involved collecting bids for repairs ahead of showings to increase ROI statistics.
- Efficient with OneSite, RentVite, and Leasehawk CRM operating software systems.
- “Owner operated/Third-party Management for multiple investment groups”
Multi-Site Property Manager and Floating Community Director
Elmington Property
01.2017 - 01.2019
- Oversaw property management and delivered support services in line with customer needs. Visited properties and resolved finance and staffing issues, using best practices. Ensured accurate procedure handling of leasing paperwork while focusing on minor details.
- Boosted leasing from 16% to 62% by driving marketing efforts for social media presence, improving Budgeting and Financials prospects/ call back, and implementing new standards for office staff members.
- Posted account payments in an accurate manner, maintained delinquency under 2%, and achieved stabilization of DQ from month to month with proactive rent collecting and re-active collection procedures.
- Strengthened professional working relationships with potential and current residents by delivering high-quality service and adhering to the “On our feet to greet” philosophy.
- Transitioned a distressed former tax credit to renovated conventional property (100% pre-leased).
- Improved profitability with effective rental increases with minimal turnover resulting in lower vacancy loss.
- Launched the new position of Floating Community Director to help support the multitude of properties in the Tennessee and Alabama markets.
- Contributed to the successful launch of the company’s Proprietary Software Program efforts and assisted in designing the initial format at the functional property level.
- Enhanced experience in 15 properties, including Class A+, Lease-Ups, Class B and C Conventional, and Tax Credit/Blended Occupancy.
- “Owner operated/Third-Party Management Company in Conventional and Affordable Housing”
Property Manager
Providence Management Company
12.2016 - 10.2017
- Involved in all aspects of administration for smooth execution of property activities. Negotiated past due invoices and addressed resident complaints in challenging conditions. Improved staff performance in leasing by preparing training material and conducting training on leasing.
- Reduced vacancy loss by overseeing marketing and using LRO software for pricing changes to maximize rental increases.
- Managed two catastrophic fire events within 31 days of each, which required immediate relocation service for 24 families, generating new emergency lease agreements, collecting support service information for residents, and coordinating with Red Cross and rental insurance agencies, city/insurance inspectors, and media presence during the events.
- “Third-party Management Company based in Florida”
- The Views on Longcreek, Westwinds Townhomes
Leasing/Assistant Property Manager - The Fairpointe at Gulf Breeze
Aspen Square Management
05.2013 - 12.2016
- Managed 100-unit community and oversaw leasing activities to maintain above 95% occupied and 99% pre-leased standards. Coordinated with executive leadership and property staff to implement new policies and procedures. Filled evictions and attended court hearings while ensuring adherence to state guidelines and Federal Fair Housing Laws during the leasing and eviction processes.
- Monitored POS and invoicing to prepare a new budget in accordance with company policies and procedures.
- Utilized Yardi Voyager and LRO software to improve the efficiency of day-to-day property management activities.
- Increased NOI by more than 5% through managing lease rates, negotiating lease terms, and increasing renewals.
Education
Bachelors Degree - Organizational Management
Tusculum College
01.2013
Associate of Science - undefined
Pellissippi State Technical Community College
01.2009
Skills
- Strategic Planning and Execution
- Purchasing and Sourcing
- Conflict and Crisis Management
- Construction and Maintenance
- GraceHill Fair Housing Trained
- Social Media Marketing
- Assets Protection and Safety
- Financial Report Writing
- Accounting and Bookkeeping
- Budgeting and Cost Control
- Accounts Payable/Receivable
- Property inspections
- Maintenance coordination
- Expertise in Appfolio, Onesite, Yardi, Fortress, LeaseHawk, RealPage, Knock, and other CRM leasing programs
Timeline
Sr. Property Manager
Altos Realty Advisors, LLC
11.2024 - 12.2025
District Manager
Birge and Held
08.2023 - 11.2024
Property Manager
Altos Realty Advisors, LLC
06.2022 - 08.2023
Housekeeping Supervisor
Steamboat Lodging Company
11.2021 - 06.2022
Senior Asset Manager
KCDC
03.2021 - 11.2021
Multi-site Property Manager - The Highlands, Wildforest Apartments
StoneRiver Property Management
09.2019 - 03.2021
Multi-Site Property Manager and Floating Community Director
Elmington Property
01.2017 - 01.2019
Property Manager
Providence Management Company
12.2016 - 10.2017
Leasing/Assistant Property Manager - The Fairpointe at Gulf Breeze
Aspen Square Management
05.2013 - 12.2016
Associate of Science - undefined
Pellissippi State Technical Community College
Bachelors Degree - Organizational Management
Tusculum College