Summary
Overview
Work History
Education
Skills
Timeline
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Nikki Belk Dixon

Orland Park,IL

Summary

Retail-Sales & Management successful retail manager with over 25 years of experience in customer service, supervision, sales, inventory management and staff recruitment. Proven ability to increase sales revenue and improve profitability through effective sales consultant, merchandising, and inventory management. Demonstrate a high level of motivation and enthusiasm in all aspects of work. Excellent leadership skills-can communicate effectively with employees and motivates them to perform at there best.

Overview

15
15
years of professional experience

Work History

Store Manager

Barnes & Noble
07.2017 - Current
  • Create a culture of proactive customer engagement to exceed customer's expectations
  • Use observations and metrics during assigned shift to optimize the sales and customer experience in all departments of the store
  • Adjust staffing plan for the shift and redeploy booksellers, as needed, to positively impact sales and the customer experience
  • Observe the sales floor to recognize opportunities to coach booksellers on improving selling conversations
  • Make business decisions to achieve or exceed payroll results and monitor operational productivity standards to ensure store standards are maintained
  • Assist with recruiting, selecting, onboarding, and developing high-caliber talent through training, coaching and assignments
  • Hold booksellers accountable to drive sales and enthusiastically model our selling behaviors and culture.

Manager (Promotion)

JCPenney
01.2009 - 01.2016
  • Responsible for analyzing business performance, review reports to better understand the business then act to make a difference
  • Support the execution of the monthly animation by walking with other leaders to plan for upcoming design and set for new merchandise
  • Recruit, interview, and hire staff members
  • Ensure that coaching culture is present in the store, where everyone receives timely acknowledgement for their successes and feedback on areas of opportunity
  • Forecast sales and payroll with GM to drive store results.

Supervisor

JCPenney
01.2009 - 01.2016
  • Set weekly/monthly goals to keep team on track and up to date on their performance
  • Make visual merchandise decisions while supporting the execution of the monthly set
  • Responsible for assisting customers with issues and concerns.

Education

Associate Degree - Business Administration

Prairie State College
Chicago Heights, IL

Skills

  • Staffing
  • Team building and leaders
  • Customer service
  • Employee training and development
  • Human resources
  • Task prioritization

Timeline

Store Manager

Barnes & Noble
07.2017 - Current

Manager (Promotion)

JCPenney
01.2009 - 01.2016

Supervisor

JCPenney
01.2009 - 01.2016

Associate Degree - Business Administration

Prairie State College

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Nikki Belk Dixon